Activity & Experience Manager

2 weeks ago

Halifax, Canada Muir Hotel Full time

_**The Muir**_

Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a **Activity & Experience Manager**.

We are currently looking for **Full time** employee.

**Employee Benefits**:

- Eligible for $500 signing bonus upon completion of probationary period.
- Payment for on call shifts even when you are not called in.
- Evening shift premiums.
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Access to our gym and fitness facilities.
- Shoe allowance of $100 per year.
- Uniform dry cleaning.
- Eligible for the annual company bonus program.
- Comprehensive Extended, Health, and Dental benefits.
- Opportunity to Participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Employee centric back of house experience.

**Shifts**: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

**What you will be doing**:
The objective is to Connect **Muir** Guests with memorable and exciting activities outside of the hotel walls. As the Activity & Experience Manager you are bring the adventure to the Guests stay at the **Muir. T**he Activity & Experience Manager acts as a primary contact for facilitating external Guest needs, and orchestrating how **Muir **delivers on those needs. Such needs include:

- Meet with guests and provide outstanding customer service to all guests, owners, and visitors of the hotel.
- Aware of special owner VIP relationships within the local Nova Scotian community or international community.
- Conduct pre arrival processes to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
- Assure information for restaurants, museums, attractions, tours, maps and other local attractions are updated and current.
- Continuously builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports.
- Proficient knowledge on activities that are available in Halifax & around the province (concerts, theatre, sports games, special exhibits, land marks, sightseeing, outdoor activities).
- Maintains a positive and professional relationship with all vendors and merchants.
- Works with GM, Director of Sales and EVP Marketing to develop innovative actives and promotional events.

**Your experience and skills include**:

- Diploma or certificate in Hotel/Restaurant Management or the equivalent an asset
- 3 -5 years guest service-related experience, ideally in luxury hotels
- Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife
- Ability to suggest a wide variety of local and province-wide attractions for guest entertainment
- Working knowledge of office software, point-of-sale, and phone systems
- Has excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy
- True desire to satisfy the needs of others in a fast-paced environment
- Strong follow through skills
- Positive and can-do attitude
- Problem solving skills

**Your Team and working environment**:

- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Work Location: One location

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