Manager, Customer Experience Trainee
2 weeks ago
402705BR
Retail Banking - Management
Halifax, NS
March 13, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**:
In this role, you would:
- Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
- Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
- Collaborate with One TD partners to help all customers in a way that suit their needs best
- Support the frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation and take personal ownership as required
- Coach the team on advice-giving and customer conversation strategies and tactics to improve and promote a legendary customer experience
- Lead the team to monitor workflows, prioritize tasks and assign duties while resolving and improving operational issues
- Administer complex daily branch administrative duties
- Maintain customer facing areas of the branch as per premises, marketing, and regulatory guidelines
- Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
- Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude and improving knowledge of emerging industry trends and programs constantly
**Requirements**:
- Undergraduate degree with over 3 years of relevant work experience
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
- A go-getter with strong organizational, planning and time management skills
- A dynamic leader with strong influential skills to work expertly with customers and employees in a fast-paced work environment
Hours
37.5
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Manager, Customer Experience Trainee
4 weeks ago
Halifax, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Manager, Customer Experience Trainee
4 weeks ago
Halifax, Canada TD Bank Full time411743BR Retail Banking - Management Halifax, NS June 14, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small...
-
Manager Trainee
6 days ago
Halifax, Canada Hertz Canada Full timeLeave your old job behind! Fall into a new career with Hertz. We are looking for a Manager Trainee with a passion to drive customer satisfaction while being the brand ambassador. If this is you and you’re ready for your next destination then you have cruised to the right spot! **Benefits and Perks**: The starting wage for this position is $17.00/hr Not...
-
Customer Experience Manager
4 weeks ago
Halifax, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** As a Customer Experience Manager - Airports, you will play an important leadership role in our ambition...
-
Customer Experience Representative
6 days ago
Halifax, Canada B to C Connections Full time**Our missions for you at B to C** You are curious about developing your people skills to bring value to a brand, a community and to yourself. You are curious about embracing the challenges of market developments, sales performance and team momentum. **Job Insights & Values** The momentum is at the office, no work from home, teamwork makes the experience...
-
Customer Experience Associate
5 days ago
Halifax, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
4 days ago
Halifax, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
4 weeks ago
Halifax, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
4 weeks ago
Halifax, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Driving Instructor Trainee
4 weeks ago
Halifax, Canada Young Drivers of Canada Full time**Job description** **HALIFAX** **YOUNG DRIVERS - Trainee Driving Instructor** We're actively looking for instructors! HALIFAX When you become a YOUNG DRIVERS employee, you join North America's largest and most reputable driving organization. Young Drivers of Canada has been training new drivers for over 50 years. **Driving Instructor - NO EXPERIENCE...
-
Customer Experience Outreach Team
4 weeks ago
Halifax, Canada Newfold Digital Full timeWho we are. Awesome opportunity for you to start a career in technology! We are looking for a passionate, problem-solving, and customer service-focused individual to join our Professional Services Customer Experience Outreach team. As an outbound Professional Services specialist, your success within the role allows you to help small businesses achieve their...
-
Customer Service Manager
4 weeks ago
Halifax, Canada O'Regan Motors Limited Full timeAt O’Regan’s, we believe it is our employees who drive our success. We prioritize growth and development through extensive training programs and continuous learning. If you are looking for an opportunity to grow your management career, check out this opportunity! As a Customer Service Manager with O’Regan’s, you will learn from the best in the...
-
Customer Success Manager
1 day ago
Halifax, Canada LifeRaft Inc Full timeAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...
-
Customer Success Manager
3 weeks ago
Halifax, Canada LifeRaft Inc Full timeAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...
-
Customer Success Manager
3 weeks ago
Halifax, Canada LifeRaft Inc Full timeAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...
-
Customer Success Manager
3 weeks ago
Halifax, Canada LifeRaft Inc Full timeAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...
-
Activity & Experience Manager
4 weeks ago
Halifax, Canada Muir Hotel Full time_**The Muir**_ Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a...
-
Technical Customer Success Manager
1 day ago
Halifax, Canada Neil Corporate Services (NCS) Full timeAs the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...
-
Technical Customer Success Manager
2 weeks ago
Halifax, Canada Neil Corporate Services (NCS) Full timeAs the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...
-
Technical Customer Success Manager
2 weeks ago
Halifax, Canada Neil Corporate Services (NCS) Full timeAs the Technical Customer Success Manager, you will be responsible for maintaining ongoing customer relationship(s) and provide organizational insights on client-to-business interactions. You will lead initiatives to improve the customer experience via strategic planning focusing on customer engagement and requirements. The Technical Customer Success Manager...