Digital Operations

2 months ago


Toronto, Canada Robertson and Company Full time

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled Digital Operations & Support Manager to join our client.

Contract Dates: 12 months with potential to extend or convert
Pay Range: $49.03 to $55.85 per hour
Business Hours: Monday to Friday (Hybrid)

Job Responsibilities:
**Operational Management**
- Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
- Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
- Collaborate with cross-functional teams to maintain high standards of operational performance.

**Workflow Optimization**
- Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
- Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
- Partner with teams to design scalable solutions that align with organizational goals.

**Leadership and Team Development**
- Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
- Foster a culture of continuous improvement and collaboration.
- Champion employee development and ensure alignment with performance goals as part of the BMO Winning Culture.

**Stakeholder Engagement**
- Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
- Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.

**Reporting and Analytics**
- Generate insights through data analysis to inform decision-making and strategic planning.
- Deliver periodic reports on the health of operational workflows and optimization efforts.

Experience & Qualification Requirements:

- Bachelor’s degree in business, Digital Marketing, IT, or related field (Masters preferred)
- 5-7+ years of experience in digital operations, support, or a related leadership role
- Proven track record in process optimization and workflow management
- Previous experience in Finance, Banking or Asset Management
- Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
- Familiarity with Agile methodologies (Certified Scrum Master certification a plus).
- Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
- Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
- Project management 1-2 years strong asset
- FinTech or MarCom operations
- Investment knowledge is a nice to have

Personal Attributes:

- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.



  • Toronto, Ontario, Canada Loblaw Digital Full time

    We create innovative digital experiences for Canadians. As a Digital Transformation Specialist, you'll lead the implementation of our online grocery fulfillment platform, driving efficient store operations and high adoption of new features.The Impact You'll Make:You'll work with stakeholders, business partners, and Loblaw Digital teams to build operational...


  • Toronto, Ontario, Canada Loblaw Digital Full time

    About the RoleWe are seeking an experienced Digital Content Operations Manager to join our team at Loblaw Digital. As a key member of our digital production team, you will be responsible for leading the development and deployment of high-quality digital content across our e-commerce platforms.


  • Old Toronto, Canada Loblaw Digital Full time

    About Loblaw DigitalLoblaw Digital is the team responsible for building and operating the online businesses of Canada's largest and most successful retailer.


  • Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a pioneering team transforming the way Canadians shop through leading eCommerce experiences. We are seeking a highly skilled Senior Digital Experience Strategist to lead the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.The successful candidate will be a champion...


  • Old Toronto, Canada Apply Digital Full time

    About Apply DigitalWe're a global digital transformation partner for change agents, modernizing organizations worldwide.Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.We work together as one connected team to drive business impact and ensure...


  • Old Toronto, Canada Candy Digital Full time

    Candy Digital: A Leader in Digital ProductionWe are seeking an experienced Managing Director to drive revenue growth, provide strategic leadership, and oversee business operations at Candy Digital, a specialist digital production studio based in Toronto.As a key member of our team, you will be responsible for developing and executing strategic plans to...


  • Old Toronto, Canada Loblaw Digital Full time

    Loblaw Digital is a leading Canadian retailer's digital arm, responsible for building and operating its online businesses.We're looking for a skilled Director of Internships to join our team in downtown Toronto.The ideal candidate will have 7-10 years of experience in a directly relevant field, with demonstrated cross-functional project leadership...


  • Old Toronto, Canada Loblaw Digital Full time

    Job OverviewWe are seeking an experienced Digital Experience Strategy Lead to join our team at Loblaw Digital. The successful candidate will be responsible for redefining the digital loyalty experience and integrating PC Optimum within various lines of businesses.Key ResponsibilitiesEnable a seamless digital experience for PC Optimum members by surfacing...


  • Old Toronto, Canada Loblaw Digital Full time

    p>At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of...


  • Toronto, Canada Randstad Digital Full time

    Role OverviewWe are seeking a seasoned Digital Business Transformation Expert to join our team at Randstad Digital in Toronto, ON. This is a 6-month contract position with a competitive salary and comprehensive benefits package.About the RoleThis hybrid position requires regular in-office presence in Waterloo, Toronto, or North York, ON. As a key member of...


  • Toronto, Canada Konverge Digital Solutions Full time

    Digital Marketing Specialist - Field Eagle Field Eagle is a cutting-edge B2B SaaS solution offering tablet-based inspection software designed for highly specialized industries including oil & gas, mining, construction, and more. As part of the Konverge group of companies, Field Eagle stands out for its niche market focus and commitment to enhancing...


  • Old Toronto, Canada Apply Digital Full time

    About UsWe are a global digital transformation partner for change agents, working to modernize their organizations.Our MissionWe work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of our clients' broader ecosystems.Career OpportunityWe are seeking a Digital Product...


  • Old Toronto, Canada Loblaw Digital Full time

    As a Chief Digital Product Architect at Loblaw Digital, you will have the opportunity to drive the evolution and extensibility of the platform that powers services and components used by all businesses. Your team will be responsible for shipping products, features, and experiences that offer millions of Canadians a seamless, personalized, and convenient...


  • Toronto, Canada Hard Rock Digital Full time

    **What are we building?** Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and...


  • Old Toronto, Canada Loblaw Digital Full time

    OverviewLoblaw Digital is the innovative force behind Canada's largest retailer, empowering a seamless online shopping experience for millions of Canadians.We are seeking an exceptional leader to join our team as Director of Product Management, PC Express Fulfillment, playing a pivotal role in shaping the future of e-commerce and retail operations.SalaryThe...


  • Old Toronto, Canada Loblaw Digital Full time

    We are seeking a strategic and passionate leader to drive the vision, roadmap, and execution of best-in-class digital experiences across all customer touchpoints for Joe Fresh e-commerce.Key Responsibilities:Develop and execute a comprehensive digital experience strategy that aligns with overall business objectives and drives customer acquisition,...


  • Old Toronto, Canada Secure Digital Markets Full time

    About the OpportunitySecure Digital Markets is seeking a seasoned professional to lead our digital asset lending business, providing expertise in risk management, technology, and infrastructure. The ideal candidate will have 3+ years of lending experience in any asset class, a deep understanding of digital assets, distributed ledgers, blockchain...


  • Toronto, Canada Yeeboo Digital Inc. Full time

    Here’s the question - do you want to join a passionate team of technical, marketing and project management experts who are always asking, **“What can we do better?”** We pride ourselves on continuous improvement through learning, doing and learning some more. Our clients not only look to us for project leadership, strategy and solutions yet they also...


  • Toronto, Canada Digital Realty Full time

    **Manager Data Center Operations** **Your role** The Manager Data Center Operations** **is responsible for overseeing the execution of local data center operations at one or more data center properties. Data center operations include, but are not limited to: - Engineering operations and core infrastructure maintenance - Data center construction...


  • Toronto, Canada Secure Digital Markets Full time

    At Secure Digital Markets (SDM), you can build a career in a fast-paced and pioneering industry! Secure Digital Markets is a digital asset brokerage, offering robust liquidity solutions that enable our clients to maximize their portfolio and participate in digital currency markets with greater sophistication. This is an exciting time to join our growing...