Digital Operations
2 months ago
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Robertson is seeking a skilled Digital Operations & Support Manager to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Range: $49.03 to $55.85 per hour
Business Hours: Monday to Friday (Hybrid)
Job Responsibilities:
**Operational Management**
- Oversee and prioritize BAU tasks, ensuring timely execution and resolution of issues as they align with our SLAs.
- Manage the triage process for incoming support requests, assigning resources effectively based on impact and urgency.
- Collaborate with cross-functional teams to maintain high standards of operational performance.
**Workflow Optimization**
- Assess current workflows and identify areas for efficiency improvements, including automation, process re-engineering, and reporting.
- Develop and implement optimized standard operating procedures (SOPs) for digital operations and support expanding on what is already in place.
- Partner with teams to design scalable solutions that align with organizational goals.
**Leadership and Team Development**
- Provide leadership, guidance, and mentorship to a team of digital support specialists and support teams.
- Foster a culture of continuous improvement and collaboration.
- Champion employee development and ensure alignment with performance goals as part of the BMO Winning Culture.
**Stakeholder Engagement**
- Act as a primary point of contact for internal stakeholders, communicating priorities, updates, and recommendations.
- Develop strong partnerships with technology, marketing, and other business units to ensure alignment with organizational objectives.
**Reporting and Analytics**
- Generate insights through data analysis to inform decision-making and strategic planning.
- Deliver periodic reports on the health of operational workflows and optimization efforts.
Experience & Qualification Requirements:
- Bachelor’s degree in business, Digital Marketing, IT, or related field (Masters preferred)
- 5-7+ years of experience in digital operations, support, or a related leadership role
- Proven track record in process optimization and workflow management
- Previous experience in Finance, Banking or Asset Management
- Experience with workflow tools (Jira, Workfront), CMS platforms, and automation technologies.
- Familiarity with Agile methodologies (Certified Scrum Master certification a plus).
- Experience in managing digital platforms such as Contentful, AEM, or similar CMS tools.
- Knowledge of cloud solutions (AWS, Akamai) and their operational implications.
- Project management 1-2 years strong asset
- FinTech or MarCom operations
- Investment knowledge is a nice to have
Personal Attributes:
- Exceptional communication and interpersonal skills
- Strong analytical and problem-solving abilities
**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**
**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.
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