Patient Attachment Program Administrator, Primary
1 month ago
**Position title**: Patient Attachment Program Administrator, PCN
**Reports to**: Nanaimo PCN Manager
**Type of position**:Full-time, permanent position
**Start date**: ASAP
**Hours**: 37.5 hrs per week, with some flexibility required to support early morning and evening meetings
**Pay rate**: Salary will be commensurate depending on experience, including Group Benefits after successful completion of 3-month probation, and 3 weeks vacation.
**Closing date**: When filled
**To Apply**:Along with your resume, please include a cover letter which highlights why you feel you are well suited to this role.
**The Opportunity**
**Primary Responsibilities**
Reporting to the PCN Manager at the NDoFP, the Patient Attachment Program Administrator will be responsible for:
1. Coordinate the attachment of patients to available Primary Care Providers in Nanaimo through the administration of the Health Connect Registry (database of patients needing attachment to a Primary Care Provider). This includes:
- Liaise with Providers, Clinics, and Patients to coordinate attachment needs.
- Track and maintain data on attachment and generating periodic reports for the NDoFP, the PCN, and the Ministry of Health.
- Educate Primary Care Providers and Clinics about the Health Connect Registry and facilitating orientation to the patient attachment tools and processes.
- Create clear multimedia communications materials for a variety of audiences.
- Evaluate and improve patient attachment tools and processes, in collaboration with the PCN team and Clinic staff.
- Ensure financial expenses are dealt with through the contract bookkeeper and NDoFP/PCN staff in a timely fashion.
- Liaise with the Provincial Health Connect Registry and the HealthLink BC team.
Work closely with Program Leads and other NDoFP staff to ensure a coordinated approach.
2. Maintain current knowledge and relationships with community agencies, services, Clinics, and Primary Care Providers.
3. Provide administrative support planning activities required to further develop the local Patient Attachment processes.
4. Other duties as required.
**Desired Qualifications, Knowledge, Skills, and Abilities**
- A post-secondary certificate, diploma or degree, or an equivalent level of education, training, and experience.
- A minimum of two years recent experience working in an administrative capacity and dealing with sensitive personal information in a customer service industry.
- Excellent written and verbal communication, customer service, and interpersonal skills.
- Able to demonstrate effective time management skills and must be self-motivated, independent, and able to organise own workload with very little supervision.
- Organized with the ability to perform multiple tasks simultaneously, pay attention to detail, balance priorities, and meet deadlines in an evolving and ever-changing environment.
- Strong, adaptable technology skills, with an understanding of health care technology preferred. Must have skills in using Microsoft Excel, Word, and PowerPoint, and Adobe Acrobat, and experience using a variety of databases an asset.
- Attention to detail, accuracy, and thoroughness when maintaining and summarizing information, data, and records.
- Able to liaise with Patients, Primary Care Providers, and Clinic Staff in a courteous and professional manner.
- Previous experience working in a Clinic and with Physicians and/or Nurse Practitioners an asset.
- Knowledge of BC health care system and primary care an asset.
- **About the Primary Care Network**_
- The Nanaimo Primary Care Network (PCN) aims to create a cohesive network of primary care services where all patients have a primary care provider and access to culturally safe, team-based primary care that meets the needs of community members. In our PCN, client and family-centred care is inspired by the “One Canoe Model of Care” of the Snuneymuxw Health Centre. In this model the patient is the skipper, leading the direction of their care and inviting others into their canoe to pull together in their journey to wellness._
- The PCN is governed through the collaborative leadership of Indigenous partners, the NDoFP and Island Health. The Nanaimo PCN has the privilege of providing services on the traditional, ancestral, and unceded territory of the Snuneymuxw and Snaw-Naw-As people._
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Nanaimo, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: One location
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