Manager, Product Quality

4 weeks ago

Toronto, Canada CT Corporation Full time

**What You’ll Do**
The incumbent’s primary role is to minimize the defect claims dollar and unit rates, improve online review ratings and customer quality perception for their assigned business categories by ensuring that the quality of the products meet or exceed the specifications and criteria as set forth by the organization. The goal of minimizing the return and defective rates in the assigned categories results in a positive impact to overall product sales, margin and more importantly, customer experience. Manage a team of 5 people accountable for the improvement in defect rates, return rates and online reviews. Direct team on tasks and activities to improve consumer experiences
- Approval of Quality Management Plans - test plans, audits, evaluations, and benchmarking
- Approval of Acceptance Criteria by product and assortment - ensuring that documents include Corporate Minimum Standards, industry certifications, relevant practical and lifecycle testing
- Manage the review of new product introduction by ensuring vendor submissions meet corporate quality standards. Ensure Quality tasks in execution of product launches are met
- Co-spearhead the progress of projects/products with the Product Development team
- Review and analysis of test results
- Analysis and reporting of Product Quality metrics to stakeholders
- Collaboration with key stakeholders across organization, particularly Merchandising, Branding & Product Development
- Review of Product Quality projects and levers - Product Evaluation, Benchmark Testing, After Sales Service Program and Brand/Marketing Claims statements
- Providing technical expertise to cross functional teams on Product Quality material

**What You Bring**
- 5-7 years of experience in engineering, quality control/assurance, product development or manufacturing
- University degree in engineering or technical discipline
- Product knowledge relevant to their assigned categories
- Must be comfortable with business travel atleast one a year
- Proven technical acumen demonstrated within a manufacturing, quality or consumer products environment
- Product management, design or develop background

W e value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-FM1

**About Us**

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

**Accommodations

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