Sheltercare, People and Culture Manager

4 months ago

Waterloo, Canada House of Friendship Full time

At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun

Sounds pretty great doesn’t it? It is

Our men’s shelter program follows the ShelterCare model of providing a place to stay, with staff support, 24/7. ShelterCare creates opportunities where individuals experiencing homelessness have access to on-site, integrated housing and health supports so they can become healthier and housed - exiting the cycle of homelessness for good. The ShelterCare Manager of People and Culture will utilize their passion for coaching and developing people and teams. They will provide leadership for the program and the team by supporting the supervisory team members. This position works closely alongside the Manager of Operations to ensure strategic leadership and support for ShelterCare.

*** This is a permanent, full-time position (37.5 hours per week) position with paid sick time, personal days, vacation time; group health benefits and defined contribution pension plan.**

**Schedule primarily daytime hours. Flexibility required, including participation in the**

**on-call rotation.**

**Successful completion of Police Records Check (Vulnerable Sector) is required.**

**Key Responsibilities**:

- Lead, develop, support and provide strategic leadership to the supervisory team, frontline shelter team, students and volunteers supporting the program
- Responsible for all aspects of leading a team including recruitment, retention, training and onboarding, supervision, performance assessment, development and management
- Develop and support people leaders to effectively and proactively manage employee performance through feedback, documentation, annual performance development planning and competency framework assessment; liaise with HR and supervisors regarding performance concerns as needed
- Support, coach and guide supervisors in navigating complex situations as they arise for our teams and the people we serve with a focus on team-wide debriefs when possible
- Responsible for the healthy and safe operation of the programs; ensuring a physically and psychologically healthy work environment for all team members
- Responsible for the allocation of staff, students and volunteers based on the needs of each program and/or site
- Responsible for the 24/7 program operation including day to day operations and crisis/emergency response and participation in the on-call rotation
- Navigate team discussion and disagreement in high crisis situations and make decisions with confidence when there are disagreements on best next steps; while balancing a trauma informed lens with the safety of the program in mind at the same time
- With the ShelterCare Manager, Operations, responsible for program operation including program development and review, program budget, allocation of resources, and relationships with funders and community partners, staff and participant safety
- With the ShelterCare Manager, Operations, responsible for program data collection including completing audits of staff logs and running reports to ensure data collected is reliable and valid
- With the ShelterCare Manager, Operations, responsible for ongoing program evaluation and quality improvement, leading program reviews and program evaluation initiatives
- Maintain high level proficiency with respect to confidentiality in compliance with Personal Health Information Protection Act (PHIPA)
- Create reports and proposals to support or source funding. Responsible for the management financial functions
- Collaborate with partners and agencies to increase opportunities for innovation and positively affect outcomes
- Represent House of Friendship at various housing related meetings and forums; bringing relevant issues and solutions to the conversation
- Take a lead role in community consultation and community leadership development initiatives
- Maintaining partnerships, presence at appropriate community tables/communities of practice
- On-call responsibilities for after-hours emergency crisis
- Committed to service integration internally/externally

**Job Specific Knowledge/Skills**:

- Passion and demonstrated skill to support leaders and teams providing exceptional services to people experiencing trauma, mental health, addiction, poor health, poverty and/or homelessness
- Demonstrated coaching, conflict resolution and negotiation skills with dedication to performance management, coaching and support for direct reports
- Demonstrated collaborative approach that values open and honest communication, integrity, respect, consistency and fairness
- Understand behavioral complexity through a lens of curiosity a

  • Sheltercare Supervisor

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker, Evenings

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Overnight Sheltercare Support Worker

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    2 weeks ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Care Coordinator

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Health Initiatives Supervisor

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Health Initiatives Supervisor

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Health Initiatives Supervisor

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Addiction Services, Sheltercare Manager

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    6 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Sheltercare Support Worker

    7 months ago

    Waterloo, Canada House of Friendship Full time

    At House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • People & Culture Manager

    6 months ago

    Waterloo, Canada Grant Thornton Full time

    **Who we are** You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a...

  • People & Culture Manager

    3 months ago

    Waterloo, Canada iGUIDE Full time

    The HR/People & Culture Manager, partners with the organization to support the successful achievement of business goals through the effective delivery of HR programs and policies. This role plays a key role in providing people solutions and programs that will grow the organization as well as coaching leaders / managers to foster increased employee and...

  • Addiction Services, Sheltercare Manager

    6 months ago

    Kitchener-Waterloo, Canada House of Friendship Full time

    At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...

  • Director Global People

    2 days ago

    Waterloo, Canada MEDA Full time

    Our** Global People & Culture team**is in the midst of an exciting transformation. We are looking for skilled and committed HR professionals with a desire to have impact and drive organizational change. *** Reporting to the Vice-President, People & Culture (P&C), the **Director Global P&C Lead**leads critical practice areas within P&C on a global basis,...

  • People and Culture Coordinator

    4 months ago

    Waterloo, Canada peopleCare Communities Full time

    peopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...