Receptionist/medical Secretary

3 weeks ago

Hamilton, Canada Hamilton Urban Core Community Health Centre Full time

**HAMILTON URBAN CORE COMMUNITY HEALTH CENTRE**

**Strong Core, Healthier Lives**

**Receptionist/Medical Secretary - Hamilton Urban Safer Supply Program**

**1.0 FTE (35 hours/week)**

Hamilton Urban Core Community Health Centre (HUCCHC) is a thriving inner city health centre and a leader in the provision of high-quality primary health services and health promotion programs. Our comprehensive health services are delivered through a dynamic team of multidisciplinary, inter-professional health providers. As an inner-city health centre our client populations include individuals and families with chronic and complex health and social conditions, many of which are living in poverty.

**General Responsibilities**: We are seeking a Receptionist/ Medical Secretary to join our
Hamilton Urban Safer Supply Program (HUSS). The program provides clients using street
- based drug supply, who are at high risk of overdose in the community and of medical complications due to drug use, a regulated supply of prescription through a Nurse Practitioner
(NP) in an effort to reduce overdose and overdose deaths. The HUSS is a multidisciplinary team that provides primary care and wrap around social support to eligible safe supply clients. The team consists of NPs, Registered Nurse, Case Manager, Health Navigator, Cultural
Ambassador, and Peer Mentor.

The Receptionist provides initial and ongoing personal and telephone contact to Centre clients, visitors, and staff. Working to ensure the smooth operation of the reception area, the position performs secretarial, administrative, and clinical related duties.

**Specific Responsibilities**:

- Contributes to a welcoming environment through sensitive interactions with clients, maintenance of safety and respect for all
- Provides appropriate internal connections and information as required
- Establishes rapport with clients to build trust and promote effective service use
- Responsible for appointment reminders and follow up with clients
- Coordinates client services with other providers through making appointments with specialists and other agencies and informing clients of appropriate schedules
- Prepares, maintains, updates, retrieves, tracks and files charts electronically
- Produces referrals and correspondence as directed by the clinical staff
- Maintains appointment scheduling template and an up-to-date resource and referral directory
- Revises providers’ schedules
- Responsible for the in-coming and out-going mail
- Responsible for the document management and distribution systems and maintains inventory of necessary forms and office supplies
- Responsible for telephones including retrieving messages from answering service
- Responsible for taking meeting minutes
- Engage and provide supervision to volunteers, graduates, students and/or learners as appropriate and in accordance with the Centre’s standards and commitment to learning

**Qualifications**:

- Relevant education and related experience
- Excellent communication and organization abilities
- Experience with and sensitivity to issues impacting priority populations
- Proficiency in language (s) other than English considered an asset
- Established administrative and organizational skills gained through several years’ office experience
- Knowledge of PS suite of EMR would be an asset
- Knowledge of basic graphic design, an asset
- Previous experience in community health/social services preferred
- A current police record check

**Interested individuals should forward a resume and cover letter by**
**Tuesday August 1, 2023 at 12:00PM to**:
**Hiring Committee - HUSS Receptionist/Medical Secretary**

Hamilton Urban Core Community Health Centre Suite
121-181 Main Street Hamilton, Ontario L8P 4S1

**Benefits**:

- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Ability to commute/relocate:

- Hamilton, ON L8P 2Y8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Dental receptionist: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

Application deadline: 2023-08-01
Expected start date: 2023-08-01

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