Guest Services Representative
6 months ago
JLL supports the Whole You, personally and professionally.
The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience."
RESPONSIBILITIES
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities;
Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;
Interact with shoppers and retailers in a courteous and efficient manner;
Promote and sell shopping centre gift cards;
Answer phone calls;
Develop and maintain strong relationships with retailers and educate them about the centre's services;
Assist guests by providing directions/information, answering questions, and performing other centre specific services;
Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs;
Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
Participates in special projects and assumes other duties and responsibilities as assigned;
Support the supervisor in certain administrative tasks (schedules, gift cards, etc).
Maintain and update the display of travel brochures;
Update contacts and inventories for tourist brochures.
KNOWLEDGE AND SKILLS REQUIRED
High school education;
Strong written and oral communication skills (both in French and English), multilingual skills, a plus;
Computer skills;
Positive attitude and a strong desire to provide excellent customer service;
Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
Conflict resolution/management skills;
Must be friendly, approachable, proactive and solution focused;
Flexible and able to work weekends, nights and holidays and for replacements.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
-
Guest Services Representative
3 months ago
Calgary, Canada Cash & Ace Casinos Full time**Job Overview**: The Guest Services Representative has one of the most important roles in the casino as they are usually the first and last to greet our casino guests. The Guest Services Representative supports and assists in the promotion and execution of all marketing promotions for guests by delivering superior customer service...
-
Guest Services Representative
2 weeks ago
Calgary, Canada Elbow River Casino Full timeThe Elbow River Casino is a first-class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working...
-
Guest Services Representative
6 months ago
Calgary, Canada Luxury Car Dealership Full timeGuest Experience Representative - Lone Star Mercedes-Benz Mission Statement: _Driven to delight!_ We are seeking a friendly and professional full-time guest relations representative to accommodate and delight our valued clientele! Lone Star Mercedes-Benz offers competitive wages, complete benefits, an incredible work environment, and career advancement...
-
Hotel Guest Services Representative
2 weeks ago
Calgary, Alberta, Canada Ramada Hotel in Grassland Full timeWe are currently seeking a highly motivated and detail-oriented Hotel Guest Services Representative to join our team at Ramada Hotel in Grassland. As the first point of contact for our guests, you will play a crucial role in ensuring their stay with us is memorable and enjoyable.Job Description:Register arriving guests and assign roomsProcess group arrivals...
-
Guest Services Representative
3 months ago
Calgary, Canada Luxury Car Dealership Full timeGuest Experience Representative - Lone Star Mercedes-Benz Mission Statement: _Driven to delight!_ We are seeking a friendly and professional part-time guest relations representative to accommodate and delight our valued clientele! This position is specifically for Friday every week from 10.00 AM to 6.00 PM. Additional hours may be available depending on...
-
Guest Service Representative
6 months ago
Calgary, Canada Homes Alive Pets Full time**Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...
-
Part-time Guest Services Representative Calgary
3 months ago
Calgary, Canada Calgary Tower Full time**Part-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...
-
Full-time Guest Services Representative Calgary
5 months ago
Calgary, Canada Calgary Tower Full time**Full-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...
-
Part-time Guest Services Representative Calgary
5 months ago
Calgary, Canada Calgary Tower Full time**Part-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding value through ownership, management and development...
-
Full-time Guest Services Representative Calgary
3 months ago
Calgary, Canada Calgary Tower Full time**Full-Time Guest Services Representative | Calgary Tower** The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership,...
-
Guest Services Associate
1 month ago
Calgary, Canada ATCO Corporate Full timeAlways there. Anywhere_. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard. We’re looking for...
-
Guest Services Representative
2 months ago
Calgary, Canada JLL Full timeJLL supports the Whole You, personally and professionally. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering...
-
Guest Services Guard
3 months ago
Calgary, Canada Guardteck Full timeGuest Services Guard Are you an outgoing, fun-loving individual with a positive attitude? Do you have a passion for helping people? Guardteck is seeking a seasonal, casual Guest Service Representative to join our team in Calgary. In this role, you'll be at the forefront of delivering an authentic and engaging experience for both local visitors and the...
-
Guest Service Agent
3 months ago
Calgary, Canada Oasis Wellness Centre & Spa Full timeFounded in 1998, **The Oasis Wellness Center & Spa** remains deeply proud to maintain it’s reputation as the **most award-winning spa in Western Canada**. Situated in the heart of the Calgary **Beltline**, we showcase more than 10,000 sq. ft of wellness facilities. Our greatest pride is our over 60 incredible staff champions and 8,000 returning...
-
Guest Service Agent
2 weeks ago
Calgary, Canada Oasis Wellness Centre & Spa Full timeFounded in 1998, **The Oasis Wellness Center & Spa** remains deeply proud to maintain it’s reputation as the **most award-winning spa in Western Canada**. Situated in the heart of the Calgary **Beltline**, we showcase more than 10,000 sq. ft of wellness facilities. Our greatest pride is our over 60 incredible staff champions and 8,000 returning...
-
Guest Services Representative/ Host
3 weeks ago
Calgary, Canada Mike Scalise Full timeAre you passionate about creating memorable dining experiences and welcoming guests with warmth and charm? Bonterra, known for its vibrant Italian-inspired ambiance and commitment to exceptional service, is seeking an enthusiastic and professional Host/Hostess to join our team! **About Bonterra Trattoria**: Bonterra showcases the flavors of Italy using the...
-
Marketing Guest Services Supervisor
6 months ago
Calgary, Canada Century Downs Racetrack and Casino Full time**SUMMARY** This position supports the Marketing Manager in running the casino guest services counter. Helps direct and coordinate the activities of the guest services team. Assists with the completion of scheduling and assists the Marketing department as directed. Helps to improve operational performance, increase revenue, and satisfy all guest needs in...
-
Guest Service Agent/night Auditor
5 months ago
Calgary, Canada Hotel 11 by Sonesta Full timeHotel 11 is a full service property minutes from the airport! As a member of our Guest Service team, you will positively represent the hotel during all stages of our guest’s stay. You will work with all departments to ensure each guest has a memorable stay. You are customer service orientated; treasure guests and your team members; and communicate the...
-
Customer Service Representative
2 weeks ago
Calgary, Alberta, Canada Remai Ventures Inc. Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Remai Ventures Inc. as a Front Desk Hotel Clerk.Key ResponsibilitiesRegister arriving guests and assign rooms in a timely and efficient manner.Process guest departures, calculate charges, and receive payments accurately and promptly.Maintain an inventory of vacancies,...
-
Guest Services Representative
3 months ago
Calgary, Canada The Cadillac Fairview Corporation Ltd Full time**Role Impact**: This role is part-time with benefits. **What you will deliver**: - Deliver guest services programs daily to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events. - Receive and direct all incoming calls and inquiries via telephone, two-way...