Full-time Guest Services Representative Calgary

2 months ago

Calgary, Canada Calgary Tower Full time

**Full-Time Guest Services Representative | Calgary Tower**

The Calgary Tower is owned and professionally managed by Aspen Properties. At Aspen our Vision is to remain a highly respected boutique real estate company and employer of choice. We will continue to earn exceptional returns by adding meaningful value for our team and community through ownership, management and development opportunities.

Strong leadership and teamwork are the cornerstones of our Core Values: Customer & Community Service, Integrity, Creativity, Adaptability, Respect and Entrepreneurship. Driven by our mission and vision, we foster an environment where employees thrive on honesty, open communication, and accountability, maintaining the highest standards of professional and ethical conduct.

We offer dynamic opportunities, with an excellent compensation and benefits program. Our collaborative and professional environment promotes and rewards learning, development, and success. Joining Aspen means becoming part of a team that values innovation and continuous improvement, with opportunities for personal and professional growth. Aspen is an equal opportunity employer committed to hiring and retaining a diverse workforce.

We are pleased to announce we have an immediate opening for a team and service oriented individual to fill a Full-Time Guest Services Representative role with Calgary Tower.

Thank you for your interest in the Calgary Tower and Aspen team

**Position Summary**:
Do you want to meet people from all over the world? Are you a friendly and outgoing person who loves Calgary? If you’re looking for an exciting opportunity, we want to meet you.

We have an immediate opening for a Full-Time Guest Services Representative at the Calgary Tower. Under the leadership of the Manager and Supervisors, you will provide exceptional customer service to our guests. You will greet people, answer questions about Calgary, and provide visitors with an unforgettable experience 525 feet above the downtown core.

**Key Duties**:

- Process admission transactions and handle cash
- Process retail transactions & assist in merchandising
- Manage visitor access to the facility
- Respond to in-person and telephone inquiries
- Assist supervisors and managers as required
- Provide visitors with information about the Calgary Tower and the city
- Assist with audio guides
- Perform additional duties within your areas of interest and abilities (the sky’s the limit - literally)

**Competencies Required**:

- A high school diploma and/or post-secondary education program
- Maturity, flexibility, reliability, and punctuality
- Cash-handling experience
- Professionalism
- A courteous, personable, and engaging attitude
- Fluency in English both written and verbal
- Excellent communication skills
- Computer skills (proficiency with Microsoft Office Suite)
- A strong orientation toward customer service and teamwork
- The ability to take initiative and multi-task
- A strong work ethic based on honesty and integrity
- Successful City of Calgary Police Information and Criminal Record Check

**Job Types**: Full-time, Permanent

Work Location: In person

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