Hotel Guest Services Representative
2 weeks ago
We are currently seeking a highly motivated and detail-oriented Hotel Guest Services Representative to join our team at Ramada Hotel in Grassland. As the first point of contact for our guests, you will play a crucial role in ensuring their stay with us is memorable and enjoyable.
Job Description:- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Offer general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Answer telephone and relay telephone calls and messages
This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service. If you have a passion for hospitality and are looking for a rewarding career, we encourage you to apply.
Responsibilities:As a Hotel Guest Services Representative, your key responsibilities will include:
- Greeting guests and checking them in/out
- Responding to guest inquiries and resolving any issues that may arise
- Managing room reservations and maintaining accurate records
- Providing information about hotel amenities and services
- Assisting with room assignments and ensuring smooth check-in/check-out processes
You will be required to work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless delivery of services to our guests.
About Us:Ramada Hotel in Grassland offers a unique blend of comfort, convenience, and natural beauty. Our hotel features beautifully landscaped gardens, an outdoor pool, and a fitness center, making it an ideal destination for business and leisure travelers alike.
Requirements:To be considered for this role, you must have:
- A high school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively
- Basic knowledge of computer systems and software applications
You will also need to be able to lift up to 25 pounds and stand for long periods of time.
The estimated salary for this position is $35,000 - $45,000 per year, depending on experience.
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