Hotel Guest Services Representative

2 weeks ago


Calgary, Alberta, Canada Ramada Hotel in Grassland Full time

We are currently seeking a highly motivated and detail-oriented Hotel Guest Services Representative to join our team at Ramada Hotel in Grassland. As the first point of contact for our guests, you will play a crucial role in ensuring their stay with us is memorable and enjoyable.

Job Description:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Offer general information about points of interest in the area
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Answer telephone and relay telephone calls and messages

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service. If you have a passion for hospitality and are looking for a rewarding career, we encourage you to apply.

Responsibilities:

As a Hotel Guest Services Representative, your key responsibilities will include:

  • Greeting guests and checking them in/out
  • Responding to guest inquiries and resolving any issues that may arise
  • Managing room reservations and maintaining accurate records
  • Providing information about hotel amenities and services
  • Assisting with room assignments and ensuring smooth check-in/check-out processes

You will be required to work closely with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless delivery of services to our guests.

About Us:

Ramada Hotel in Grassland offers a unique blend of comfort, convenience, and natural beauty. Our hotel features beautifully landscaped gardens, an outdoor pool, and a fitness center, making it an ideal destination for business and leisure travelers alike.

Requirements:

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask effectively
  • Basic knowledge of computer systems and software applications

You will also need to be able to lift up to 25 pounds and stand for long periods of time.

The estimated salary for this position is $35,000 - $45,000 per year, depending on experience.



  • Calgary, Alberta, Canada Autograph CollectionCourtyard by Marriott Hotel Full time

    About the RoleWe are seeking a highly skilled and charismatic Bell/Valet Attendant to join our team at Autograph Collection/Courtyard by Marriott Hotel. As a key member of our guest reception area, you will be responsible for creating unforgettable arrival, check-in, departure, and overall stay experiences for our guests.Key ResponsibilitiesYou will handle...

  • Hotel Housekeeper

    2 weeks ago


    Calgary, Alberta, Canada Holiday Inn Calgary Airport North Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Hotel Housekeeper to join our team at Holiday Inn Calgary Airport North. As a key member of our housekeeping department, you will be responsible for ensuring that our guests have a clean and comfortable stay with us.Job ResponsibilitiesClean and prepare guest rooms, including changing...


  • Calgary, Alberta, Canada Pomeroy Lodging LP Full time

    Job SummaryWe are seeking a detail-oriented and enthusiastic Hotel Guest Experience Associate to join our team at the Westin Calgary Airport. As a Night Cleaner, you will play a crucial role in ensuring the cleanliness and quality of our hotel facilities, providing an exceptional experience for our guests.Key ResponsibilitiesMaintain a high level of...

  • Hotel Receptionist

    2 weeks ago


    Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Hotel Receptionist - Customer Service ProfessionalAlt Hotel Calgary East Village is seeking a highly skilled and customer-focused Hotel Receptionist to join our team. This role is ideal for individuals who possess excellent communication skills, are organized, and have a passion for delivering exceptional customer service.About the Role:We are...


  • Calgary, Alberta, Canada Manga Hotel Group Full time

    Hotel General Manager Job DescriptionManga Hotel Group is a leading Canadian hospitality company with a strong presence in the acquisition, development, and management of high-quality hotels affiliated with prestigious brands.As Manga Hotels continues to expand its portfolio, we are seeking an experienced Hotel General Manager to lead the day-to-day...


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    We are seeking a highly organized and detail-oriented Guest Services Agent to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Register arriving guests and assign roomsResolve...


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Front Desk Associate to join our team at Alt Hotel Calgary East Village. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining a high level of efficiency in all aspects of hotel...


  • Calgary, Alberta, Canada Marriott International Full time

    Job SummaryWe are seeking a skilled and detail-oriented Hotel Guest Environment Specialist to join our team at Marriott International. This role is responsible for maintaining the appearance and cleanliness of the hotel, ensuring a memorable and unique experience for our guests.ResponsibilitiesMaintain the cleanliness and organization of guest rooms, public...


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    We are seeking a skilled and friendly Front Desk Representative to join our team at Alt Hotel Calgary East Village. In this role, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay. Key responsibilities include: "Investigating complaints and claims". Your excellent...


  • Calgary, Alberta, Canada Hotel Arts Full time

    Are you a skilled mixologist looking for a challenging and fast-paced environment? We are seeking a Bartender to join our team at the Freestyle Social Club/Poolside. As a Bartender at Hotel Arts, you will be responsible for providing exceptional guest service and creating unique beverage experiences for our guests.Job Details:Job Type: Part-timeSchedule:...


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job TitleHotel Front Desk Supervisor - Customer Service ExpertAbout the JobWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests while ensuring seamless check-in and...


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title:Hotel Operations SupervisorAbout the Role:We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and delivering exceptional customer service.Key Responsibilities:Co-ordinate...

  • Hotel Receptionist

    4 weeks ago


    Calgary, Alberta, Canada Remai Ventures Inc. Full time

    Job SummaryWe are seeking a skilled and friendly Hotel Guest Services Representative to join our team at Remai Ventures Inc. The ideal candidate will have a secondary (high) school graduation certificate and be willing to learn and grow with our company.Key ResponsibilitiesRegister arriving guests and assign rooms in a timely and efficient manner.Process...


  • Calgary, Alberta, Canada Hotel Arts Full time

    Hotel Arts is seeking a skilled Dishwashing and Sanitation Specialist to join our Food and Beverage team.About UsWe are a dynamic hotel that offers an exceptional dining experience. As a part of our team, you will play a crucial role in ensuring that our guests receive the highest level of service and cleanliness.Job DescriptionAs a Dishwashing and...


  • Calgary, Alberta, Canada Hotel Arts Full time

    Hotel Arts is currently seeking energetic and passionate guest service professionals to enhance the overall guest experience in Calgary. We are looking for individuals who are dedicated to providing exceptional service and ensuring that our guests have a pleasant and memorable stay.Job Details:Job Type: Full timeSchedule: Flexible schedule is essential. Must...


  • Calgary, Alberta, Canada Holiday Inn Calgary Airport Hotel Full time

    At Holiday Inn Calgary Airport Hotel, we are seeking a dedicated Housekeeping Attendant to join our team. This is a permanent position with 40 hours of work per week and English as the primary language.Job DescriptionThe successful candidate will be responsible for maintaining a clean and comfortable environment for our guests. This includes sweeping,...


  • Calgary, Alberta, Canada Pomeroy Lodging LP Full time

    Job OverviewWe are seeking a skilled and detail-oriented Hotel Guest Experience Specialist to join our team at the Westin Calgary Airport in Calgary, Alberta, Canada.


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Hotel Front Desk SupervisorJob Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer...


  • Calgary, Alberta, Canada Remai Ventures Inc. Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Remai Ventures Inc. as a Front Desk Hotel Clerk.Key ResponsibilitiesRegister arriving guests and assign rooms in a timely and efficient manner.Process guest departures, calculate charges, and receive payments accurately and promptly.Maintain an inventory of vacancies,...


  • Calgary, Alberta, Canada Alt Hotel Calgary East Village Full time

    Job Title: Hotel Front Desk SupervisorJob Summary: We are seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team at Alt Hotel Calgary East Village. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer...