Customer Service and Forecasting Specialist

5 days ago


Montroyal, Canada Transco Packaging Group Full time

**Transco Packaging Group ("Transco") is searching for a Customer Service and Forecasting Specialist to support our significant growth**

**Description of company**: As a packaging industry leader for over 80 years, Transco’s extensive expertise, innovative practices and professionalism allow it to deliver best-in-class packaging solutions to its customers.

The company is a professionally managed family-owned business located in Montreal with ample parking and easy access to public transit.

**Description of position**: Reporting to the Director of Operations while working alongside the operations and customer support teams, the Customer Service and Forecasting Specialist (“CFCS”) plays a vital role in supporting critical customer, warehousing, distribution, and demand forecasting activities.

In your role, you will perform a wide array of functions including but not limited to owning the warehouse fulfillment order process and subsequent deliveries to Transco customers.

You will also be involved in demand forecasting, with the ultimate goal of owning the demand forecasting process for certain accounts after a ramp up period. The CFCS will notify the Director of Operations and other team members on forecasting related triggers, such as suggesting new orders if anticipated inventory falls below target levels, identifying slow-moving inventory, etc.

Transco believes in continual improvement. The team is open to new ideas/solutions that will make workflow easier, more efficient and/or better.

You will have a keen sense of initiative, take pride in your work, and devote sufficient time to understand your important part of Transco’s operations and customer service.

**Responsibilities**:
1. Coordinating with warehouses, customers, and outbound transportation partners to fulfill orders
2. Preparing and communicating regular client reports to customers (at least twice a month)
- Answering customer questions on these reports
- Key customer contact exemplifying Transco’s commitment to superior customer service
3. Ensuring outbound fulfilment is on time and as per customer requirements
- Coordinating releases and deliveries with warehouses
- Following up with warehouses and fulfillment transportation partners until ultimate delivery
- Holding warehouses to turn around times as per contracted service levels, use of FIFO, other performance criteria
- Verifying and providing customs documents when required
- Interacting with customers, including on order status, new orders, confirming that orders are full pallets, etc.
4. Ownership of the distribution fulfilment process
- All of #3 above as well as:

- Inputting customer orders into Transco’s information systems, both production orders and distribution fulfillment orders
- Preparing sales invoices
- Sending invoices to customers
5. Weekly Open Sales Order Report
6. Forecasting and demand planning
- Monitoring inventory levels, including goods in-transit and in production vs. benchmarks
- Monitoring customer usage vs. forecasts
- Advising on forecasting related triggers, such as suggesting new orders if anticipated inventory falls below target levels, identifying slow-moving inventory, etc.
7. Ownership of specific internal and external reporting
8. Back up of other Transco Customer Service Specialist(s)
9. Based on experience, skills and observations, suggesting areas of improvement

**Requirements/Skills/Education**:

- Demonstrated expertise in (a) customer service, (b) warehousing and distribution, (c) invoicing and (d) demand forecasting
- MS Office - intermediate level or better (Microsoft Excel and Word, Outlook)
- Excellent communication skills in French and English
- Detail oriented with high standards of precision, highly organized
- Team player with a “can do” attitude

**Benefits**:

- Dental Insurance
- Medical Insurance
- Life Insurance
- Casual dress
- On-site parking
- Company events (post-COVID)
- Work-life balance

**Schedule**:

- Monday to Friday business hours
- _________________________________

**Groupe Emballage Transco (**« Transco ») cherche un spécialiste du service à la clientèle et de prévision de la demande pour soutenir notre croissance significative**

**Description de la société**: En tant que chef de file dans l’industrie de l’emballage, Transco mise sur son expertise, ses pratiques innovatrices et son professionnalisme pour servir sa clientèle fidèle.

Établie à Montréal depuis plus de 80 années, la société appartient toujours à la famille fondatrice. L’entreprise est dirigée par une équipe de gestion professionnelle.

Avec une culture familiale, de stationnement sur place est accès direct au transport public, nous vous invitons à faire partie de la famille

**Description du poste** : Relevant de la directrice des opérations tout en travaillant aux côtés des équipes d'exploitation et de soutien à la clientèle, le spécialiste du service à la clientèle et de prévision de la demande


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