Arc Service Analyst
2 days ago
Join a Winning Team at HUB International
Becoming a part of HUB means that you thrive in an innovative and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique and engaging culture. HUB’s investment in the growth of our people, groundbreaking services and philanthropic initiatives start at the core of our purpose and are visible through our teams and our clients.
About The ARC
The Accounting Resource Center (ARC) is the Accounting Help Desk for the HFC. The ARC’s customers include the regional servicing teams, regional leaders, and the regional finance teams. Although we are part of Accounting, the ARC team does not perform any Accounting functions.
About You
Do you love to help, train, and support your teammates?
Are you the go-to in the office for the "How do I?" questions? And do you always have the answers?
Are you good at problem solving and enjoy researching issues to find the answer?
**About the Position**:
This role is not about doing "accounting", it is about helping, teaching, and supporting our clients, as well as providing a clear escalation path where needed.Customers open a case with the ARC when they need assistance. To resolve the issue, the path the ARC takes is much like a “sandwich”.
The top - what is the issue needing resolution?
The middle - What is the cause?
The bottom - Identify a solution to resolve the problem
**Role Description & Responsibilities**:
Research “what went wrong”
Determine assistance needed and follow the path to resolution
Follow up to make sure end-result is obtained
Work with the Accounting units to ensure that requests are completed
Assure that fields are completed correctly and timely in the ARC ticketing system
Duties as otherwise assigned
E ssential Traits and Experience
High School Diploma Required
2+ years of experience in insurance accounting directly related to Premium Payables or Direct Bill
Strong understanding of Epic and it’s workflows
Excellent verbal and written communication skills
Strong Customer Service Skills and enjoy working with people
Understand that teaching someone how to find the answers is more important than just providing the answer
Strong critical thinking and problem-solving skills
Good eye for detail.
Be able to work independently and provide results.
Work well with a remote team
**Other**:
Position is remote
Must have an efficient and quiet workspace in your home
Department Accounting & Finance
**Required Experience**: 1-2 years of relevant experience
**Required Travel**: No Travel Required
**Required Education**: High school or equivalent
EEOAA Policy
E-Verify Program
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