Construction Service Manager
5 months ago
Skills
- Urgency
- Problem Solving
- Customer service
- High level empathy
- Multi-tasking
Role
- Warranties: Process warranty claims. Contact original contractors to fulfill warranty requirements. If they are no longer working with our company we need to outsource
- PM reviews: Receive client reviews biweekly and look to improve the client experience through working with our PMs and contractors
- Project Wrap up meetings; Sit down with clients and listen to their experience with the goal of taking away lessons learned to improve on the client experience.
- Procurement: Work with our suppliers and in house delivery drivers and contractors to handle the logistics of our supply chain.
Is this something you are interested in?
- Manage a team of technicians for warranties or active projects
- Ensure excellent customer service and satisfaction
- Schedule and prioritize service appointments
- Coordinate repairs and maintenance
- Coordinate with Project Managers and Trades
- Monitor and maintain inventory levels of supplies and equipment
- Handle customer complaints and resolve issues in a professional manner
- Maintain a clean and organized service area
**Experience**:
- Previous experience in a similar role as a Service Manager or Assistant Service Manager
- Strong sales and customer service skills
As a Service Manager, you will play a crucial role in ensuring the smooth operation of our operations department. You will be responsible for managing a team, providing exceptional customer service, and overseeing all aspects of the service process. If you have a passion for the construction industry and enjoy working in a fast-paced environment, we would love to hear from you.
Please note that this is not an entry-level position. Previous experience in a similar role is required.
We offer competitive compensation, including benefits.
**Salary**: $52,239.56-$70,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ottawa, ON K2G 1E6: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 3 years (preferred)
- Customer service: 3 years (preferred)
Work Location: In person
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