Front Desk Agent
7 months ago
**MUST LIVE IN OR CLOSE TO BRANTFORD, NO INTERNATIONAL APPLICANTS**
**WE DO NOT SPONSER OR HAVE A VISA PROGRAM**
We are currently seeking a dynamic individual to join our team as a Guest Services Agent / Night Auditor.
If you are friendly, motivated with good customer’s skills, we would like to hear from you. Night Auditor/Guest Services Agent will be required to provide guests with exceptional customer’s services in person and over the phone. You will assist guests with a warm welcome and by providing information about the hotel, hotel amenities, local area information, answering any inquiries, handling guest requests and resolving issues.
**Responsibilities**:
**Run audit reports on the system.**
Ensure that all transactions and payments are posted and entered accurately in the system.
**Prepare daily housekeeping reports.**
Make room reservation.
**Greet the guest in professional way.**
Check in and check out the guest.
**Handle cash, credit card & debit card.**
Handle guest request.
**Solve guest problem.**
Assist guest with local area information.
**Clean reception area.**
Make room reservations.
**Room block with special requests.**
Prepares guest Keys and key jackets.
**Check all credit cards.**
**Verify accuracy of transactions and completing daily revenue audits.**
Oversees and participates in prompt and courteous handling of all guests as necessary including, but not limited to check-in, check-out, telephone and personal inquiries.
**Show high sense of confidentiality and discretion in all interactions.**
Perform the Nightly Audit
**Requirements**:
**01 year customer services experience.**
Excellent interpersonal and communication skills.
**Ability to work with numbers.**
Comfortable using computer i.e. Microsoft office
**Motivated or hard working with exceptional guest service skills.**
Must be able to work all 3 shifts (7am-3pm, 3pm-11pm and 11pm-7am)
**Must be able to work on weekdays, weekends and holidays.**
Fast paced environment, must be able to work under pressure
**Ability to stand for long periods of time.**
Own reliable transportation.
**Job Types**: Full-time, Part-time, Permanent
Pay: $17.50 per hour
Expected hours: 16 - 40 per week
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Night shift
Supplemental pay types:
- Overtime pay
Application question(s):
- Must have reliable transportation
**Experience**:
- Customer Service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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