Front Desk Representative

2 days ago

Brantford, Ontario, Canada TownePlace Suites Brantford & Conference Centre Full time
Fron Desk Associate/Night Audit
Summary:

We are seeking a dynamic individual to join our team as a Front Desk Associate. If you are friendly, motivated with good customer service skills, we would like to hear from you.


Responsibilities:

  • Run audit reports on the system.
  • Ensure that all transactions and payments are posted and entered accurately.
  • Make room reservations. Greet the guest in a professional way.
  • Check in and check out guests. Prepare daily housekeeping reports.
  • Handle cash, credit card & debit card transactions. Handle guest requests.
  • Solve guest problems. Assist guests with local area information.
  • Make room reservations. Room block with special requests.
  • Prepare guest keys and key jackets. Check all credit cards.
  • Clean the lobby, breakfast, and reception areas. Help with breakfast.
  • Email guests for declined credit cards.
  • Verify accuracy of transactions and complete daily revenue audits.
  • Oversee and participate in the prompt and courteous handling of all guests as necessary, including but not limited to check-in, check-out, telephone, and personal inquiries.
  • Show a high sense of confidentiality and discretion in all interactions.

Qualification:

  • 01 year customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work with numbers.
  • Comfortable using computer i.e. Microsoft office.
  • Motivated or hard working with exceptional guest service skills.
  • Able to work night shifts mostly (11 pm - 7:00 am).
  • Able to work on weekdays, weekends, and holidays.
  • Fast paced environment, must be able to work under pressure.
  • Ability to stand for long periods of time.
  • Own reliable transportation.
  • Status: Must be a resident of Canada & eligibility to work in Canada.
  • Job Types: Full-time, Permanent

Job Details:

  • Pay: $17.75-$18.25 per hour
  • Expected hours: 30 – 40 per week
  • Benefits: On-site parking
  • Schedule: 8 hour shift, Monday to Friday, Night shift, Weekends as needed
  • Work Location: In person

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