Csr - Customer Service Representative
3 months ago
**Quarts de travail disponibles**:
1) Lundi et Mardi : 06h00-14h00
2) Lundi, Mardi, Mercredi, Jeudi, Vendredi : 14h00 - 22h00
**Responsibilities**
- Utilisez le système Park’N Fly pour enregistrer les clients à l’entrée et à la sortie de manière amicale et professionnelle
- Répondez aux préoccupations des clients de manière professionnelle et transmettez les problèmes non résolus à un responsable
- Responsable du classement précis des clés des clients
- Saisissez avec précision les informations de localisation des véhicules dans le logiciel personnalisé de Park’N Fly
- Travailler en coopération avec le superviseur du terrain concernant la gestion des clés
- S’assurer que tous les frais pertinents pour les services supplémentaires sont enregistrés avec précision dans le système
- Répartissez les bus à nos chauffeurs au début de leur quart de travail
- Répondez et supprimez tous les appels entrants des clients au centre de répartition
- Exécutez et fournissez des rapports quotidiens au responsable en poste
**Experience**
- Une expérience préalable dans le service client ou la vente est préférable.
- La maîtrise du français et de l'anglais est requise.
- Solides compétences analytiques pour évaluer efficacement les besoins des clients.
- La connaissance des systèmes de saisie de données et des logiciels CRM est un plus.
- Excellentes compétences en communication, tant verbale qu'écrite, avec un accent sur l'étiquette téléphonique.
**Job Types**: Full-time, Part-time
Pay: From $19.00 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- French (required)
Work Location: In person
Expected start date: 2024-10-17
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