Customer Service Representative

1 month ago

Dorval, Canada Porter Airlines Inc. Full time

Job Summary:
**WHY CHOOSE PORTER AIRLINES?**

The Customer Service Representative role will not only give you the opportunity to grow your customer service skills, but it will also give you the opportunity to grow alongside one of Canada’s top rated airlines as we enter an exciting phase of growth and expansion. This is your chance to work with a dynamic team, in a fast paced environment that promotes equality, and growth.

**BENEFITS OF WORKING AT PORTER?**

Porter gives you the opportunity to participate in our great benefits programs, such as RRSP Matching, Health & Dental coverage after 3 months of employment.

Also, unlimited access to amazing staff travel perks to Porter destinations _right away, _whether working part-time or full-time

**HOW WILL WE HELP YOU GROW?**

Here at Porter we want to see you grow and succeed. That’s why we offer numerous different networking programs that our team members are able to take advantage of, giving you the opportunity to not only expand your skills but also giving you the chance to gain insight to the many different teams and departments that are behind our Skytrax 4 Star Rated airline.

**WHO ARE WE LOOKING FOR?**

We’re looking for outgoing, motivated and energetic individuals who are looking to start their career in the aviation field. Our fast-paced airport environment is the ideal place for those who like to keep moving, stay challenged and pride themselves in delivering exemplary customer service.

Please note that this only applies to the Customer Service Representative position. If you have applied to other roles within the organization, you should expect to hear back from us within the communicated timeframe.

We appreciate your interest. Thank you for considering a career with Porter

Duties & Responsibilities:
- Provide high quality customer service to passengers- Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes and verify passenger identification and travel documents- Tag passenger bags to correct destinations- Ensure the aircraft is clean prior to departure- Board passengers onto flights, tag gate checked bags and verify travel documents- Make pre-boarding and general boarding announcements- Monitor carry-on luggage and operate jet ways, canopies and aircraft doors- Assist all passengers with special needs including passengers in wheelchairs, unaccompanied minors, visual and hearing impaired passengers- Assist arriving passengers and oversee the Domestic and International Arrivals baggage area- Verify identification and direct connection passengers through the airport- Assist with the stocking and maintenance of passenger lounges- Provide assistance to passengers whose baggage is mishandled or damaged- Maintain accurate records and update passenger files- Assist other CSR’s where required in performing other functions- Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy- Other Duties as assigned

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:
- Ability to work on a permanent basis in Canada- Experience in a customer service environment, preferably in the airline industry- Ability to obtain necessary security clearances- Able to work in a fast paced environment- Able to multitask and handle stressful situations- Need to be detailed oriented- Have a proven positive track record when handling difficult situations and customers- Dependability (must have a clear attendance record and reliable on time reporting for work)- Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays- Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis- Must be able to assist with wheelchair transfers and all special service request passengers- Supports and adheres to all company policies- Ability to communicate and correspond clearly and precisely in English and French

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