Csr - Customer Service Representative
5 months ago
**Join Our HVAC Family**
**Position Available: Customer Service Representative (CSR)**
Are you a people person with a passion for providing exceptional service? Do you thrive in a dynamic work environment where every day brings new challenges and opportunities? If so, we want you to be a part of our team
**About Us**: We are a reputable HVAC company dedicated to delivering top-notch service to our valued clients. As a small family business, we prioritize building lasting relationships with both our customers and employees. With a focus on excellence and growth, we are committed to providing a supportive work environment where your talents and ambitions can flourish.
**Position Overview**: As a Customer Service Representative (CSR), you will play a pivotal role in ensuring our customers receive outstanding support and assistance. This position offers the flexibility of remote work, with occasional in-office requirements in Dorval. Your responsibilities will include:
- Answering client inquiries promptly and professionally.
- Conducting outbound communication to clients for follow-ups and scheduling.
- Managing schedules efficiently to optimize service delivery.
- Handling various administrative tasks to support the team.
- Excellent interpersonal skills and a warm, friendly demeanor.
- Self-motivated and driven to exceed expectations.
- Proficient in both English and French communication.
- Desire to learn and grow within a dynamic industry.
- Ability to work independently and as part of a collaborative team.
**Benefits**:
- Competitive starting salary of $22 per hour.
- Opportunities for career advancement and professional development.
- Flexible work arrangements, including remote and in-office options.
- Join a supportive and close-knit team environment.
**Job Types**: Full-time, Permanent
**Salary**: From $22.00 per hour
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Dorval, QC H9P 1G6
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