Csr - Customer Service Representative

3 weeks ago

Dorval, Canada KBD Insurance Full time

**Customer Service Representative**
- Salary + Commission: $50k - $75k_

**Who are we?**

KBD Insurance is a home, car and business insurance broker with roots in Montreal. We’re one of Canada’s fastest-growing companies for the 3rd year in a row and are looking for ambitious sales and customer service brokers that will have the opportunity to grow with us.

**Is this the opportunity for you?**

If you’re a customer service or sales professional, or are transitioning careers or industries, this could be the opportunity for you. If you bring a strong work ethic and willingness to learn quickly, we’d love to hear from you.

**Responsibilities**:

- Analyze, understand, and identify the risks and needs of current and prospective clients;
- Offer the appropriate products based on clients' needs;
- Provide a timely and professional customer service to the clients we insure;
- Negotiate renewals and process modifications of insured clients’ contracts;
- Explain coverages in a simplified way;
- Provide exceptional customer service and build lasting relationships with clients;
- Stay updated on industry trends and insurance regulations;
**Requirements to write the AMF broker exams**:
If you don’t already hold a valid Quebec insurance broker license, you will be required to attend a 90 hour intensive course and pass an exam to get certified. To qualify to write the exams, you must have one or more of the following:

- 3 years of full-time work experience in any field
- OR a bachelor's degree in any field
- OR a diploma of collegial studies
- OR an AEC in damage insurance

**Additional requirements**:

- Strong communication and interpersonal skills
- Bilingual in French and English
- Detail-oriented with excellent organizational abilities
- Positive attitude and a willingness to learn
- A desire to succeed and grow within the insurance industry
- The ability to adapt in a rapidly changing environment
- The ability to work in person at our office in Dorval

**Compensation Package and Benefits**:

- Competitive base salary
- Attractive commission structure
- Opportunity for bonuses after one year of employment
- Bonus per each certification exam passed
- Bonus for successfully passing employment 45-day probation period (up to $1000)
- Casual dress
- Company events
- Comprehensive insurance benefit plan paid 100% by the company
- Paid time off
- Flexible schedule

**Why Choose Us**:

- A supportive and collaborative work environment
- Career growth opportunities within the company
- Comprehensive training and ongoing professional development
- Generous commission structure for outstanding performance
- A chance to make a positive impact on people's lives by protecting their assets

We look forward to welcoming you to our dynamic team of insurance professionals. Join us and be part of a company that values your success and growth

**Représentant(e) du Service à la Clientèle**
- Salaire + Commission : 50 000 $ à 75 000 $_

**Qui sommes-nous ?**

Assurance KBD est un courtier en assurance habitation, automobile et entreprise avec des racines à Montréal. Nous sommes l'une des entreprises à la croissance la plus rapide au Canada pour la 3e année consécutive et recherchons des courtiers ambitieux en ventes et en service à la clientèle qui auront l'opportunité de grandir avec nous.

**Est-ce l'opportunité pour vous ?**

Si vous êtes un professionnel du service à la clientèle ou des ventes, ou si vous faites la transition entre les carrières ou les industries, cela pourrait être l'opportunité pour vous. Si vous apportez une forte éthique de travail et une volonté d'apprendre rapidement, nous aimerions avoir de vos nouvelles.

**Responsabilités**:

- Analyser, comprendre et identifier les risques et besoins des clients actuels et potentiels ;
- Proposer les produits appropriés en fonction des besoins des clients ;
- Fournir un service à la clientèle rapide et professionnel aux clients que nous assurons ;
- Négocier les renouvellements et traiter les modifications des contrats des clients assurés ;
- Expliquer les couvertures de manière simplifiée ;
- Fournir un service exceptionnel à la clientèle et construire des relations durables avec les clients ;
- Rester informé des tendances de l'industrie et des réglementations en matière d'assurance ;
**Exigences pour passer les examens de courtier de l'AMF**:
Si vous ne possédez pas déjà une licence de courtier en assurance valide au Québec, vous devrez suivre un cours intensif de 90 heures et réussir un examen pour obtenir une certification. Pour être admissible à passer les examens, vous devez avoir une ou plusieurs des qualifications suivantes:

- 3 ans d'expérience professionnelle à temps plein dans n'importe quel domaine
- OU un diplôme de baccalauréat dans n'importe quel domaine
- OU un diplôme d'études collégiales
- OU une AEC en assurance de dommages

**Exigences supplémentaires**:

- Solides compétences en communi

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