Street Outreach Worker

2 weeks ago

Edmonton, Canada Boyle Street Community Services Full time

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created, and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

**Job Purpose**:
The Street Outreach team works with people who are actively sleeping rough in structures and/or encampments, primarily in parkland, throughout the entirety of the city, with a priority on those who do not have supports elsewhere, to bridge them to resources that will enhance their quality of life for as long as they require them.
- KEY AREAS OF RESPONSIBILITIES:
- Connect with street populations sleeping on public lands through intensive outreach in the River Valley, parks and other public spaces
- Build rapport with individuals sleeping rough and gain an understanding of their stories and concerns, and their needs
- Connect individuals sleeping rough to resources that will improve their standard of living, such as housing, income, medical supports, and identification, accompany them to appointments, and advocate on their behalf
- Connect with businesses, storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that come into contact with individuals frequenting the streets
- Liaise between people experiencing homeless and other stakeholders in the community
- Identify service gaps in meeting the needs of people on the streets
- Discuss how to have a healthy level of coexistence, tolerance and respect among all the relevant stakeholders, and determine best practice

**Qualifications**:
**Education**:

- Degree or equivalent in social services or related field preferred but not required

**Skills, Abilities and Attitudes**:

- Able to quickly, creatively and ethically solve problems with clients
- Proven ability to work in a respectful and client-centered manner
- Understands how to use de-escalation techniques
- Works with initiative, commitment and enthusiasm; physically fit
- Good working knowledge of Microsoft Office
- Familiar with entering data into databases, such as the Efforts to Outcomes system
- Able to plan and make decisions in a timely, organized and appropriate manner

**Experience**:
Experience in the following areas is essential:

- Working with Indigenous peoples and individuals from diverse cultures
- Working with marginalized communities

The following would be an asset:

- Knowledge of evidence-based practices, motivational interviewing and cognitive behavioral techniques
- Particular expertise developing and monitoring case plans
- Local travel on behalf of clients and the agency is required; must have a valid class 5 license, reliable vehicle and clean driver’s abstract
- Criminal record and Child and Youth Information Systems checks are required

**This unique position requires team members to walk long distances on rugged terrain, carrying bags with supplies that weigh between 20-25 pounds, all year around in all weather conditions.**

Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.

Pronouns might be:
She/Her/Hers

He/Him/His

They/Them/Theirs

And other pronouns that help individuals to express themselves

**Benefits**:

- Casual dress
- Employee assistance program

Schedule:

- Monday to Friday

**Experience**:

- working with indigenous peoples: 1 year (preferred)
- working with Individuals of diverses cultures: 1 year (preferred)
- working with marginalized communities: 1 year (preferred)

Licence:

- Drivers Abstract (required)
- Child and Youth Intervention Check (preferred)
- Class 5 Drivers License (required)
- Vulnerable Sector Criminal Record Check (required)

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