Organizational Development and Learning, LMS
5 days ago
The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.
**J**oin us and make a lasting difference**
**JOB SUMMARY**
The role is responsible to administer and coordinate all learning and organizational learning initiatives. In addition, the role also serves as the LMS administrator. Responsibilities include enrollment activities, assessment and evaluation data analysis, and reporting.
**KEY DUTIES AND RESPONSIBILITIES**
- Development of the annual learning calendar
- Administration of Learning Management System
- Coordination of Learning and Organizational Development programming
- Proactive managing of department mailboxes and other communication channels
- Organization and stewardship of all Learning and Organizational Development content in a shared organizational data environment
- Production of required reporting at planned and on-demand intervals
- Leverage the potential of the learning management system across the organization
- Keep current in best practices in the learning and development field through review and analysis of research and the monitoring of trends and best practices
- Identify outsourcing relationships, develop and manage vendor relationships, and secure and select vendors through the organization’s procurement processes
- Provide support to other areas of the People Services Department on an occasional basis, as needed
**REQUIRED SKILLS & COMPETENCIES**
- Post-secondary degree or diploma in a related field preferred
- A minimum of two years of experience in a dedicated OD&L coordinator role including administrating and executing at scale LMS systems including report production
- Functional competency in course authoring software such as Storyline 360, Camtasia, or similar is an asset
- Strong ability to work supportively with leadership including with a process/program improvement orientation
- Strong team and partnership orientation where able to work productively and effectively in a consultative and collaborative environment working closely with colleagues and internal clients
- Highly effective written and verbal communication skills including the ability to work with strong organization, coherency, consistency, and handle sensitive issues with diplomacy and confidentiality
**CORE BEHAVIOURS**
- ** Service Excellence**: Meets or exceeds service standards when interacting with customers in the community and in the organization.
- ** Change & Innovation**: Responds positively and professionally to change and helps others through change.
- ** Teamwork & Relationship Building**: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
- ** Communication**: Communicates in a clear, professional and respectful way; demonstrates active listening.
- ** Accountable & Results Oriented**: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
- ** Management & Leadership**:Demonstrates self-management, professionalism and engagement; leads by example.
The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.
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