Plasma Centre Manager

1 month ago

Orleans, Canada Canadian Blood Services Full time

**Job category**: Supervisory and management
**Job posting ID**: 4661

**Employment status**:Regular full-time
**Position's anticipated start date**: 07/04/2023

**Classification**:PTS/MGT/IT B
**Salary/Rate of pay**:Starting from $86,000

**Application deadline**: 2023-06-26

**Together, we can make all the difference in the lives of others.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you are looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and make a meaningful difference.
- We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play._

**About the role**
Canadian Blood Services is looking for a **Regular full-time** **Plasma Centre Manager** to join our dynamic **Plasma Operations** team.

**About the role**

In this role you will be responsible for the entire operation of the assigned plasma site and ensuring efficient and effective execution of all processes as defined by standard operating procedures. You will be responsible for leading a team in driving performance, while ensuring a focus on operational standardization, consistency and efficiency. You will also maintain overall accountability for the performance and provide leadership and direction in the delivery of day-to-day operations.

You will identify, develop, implement and manage programs, initiatives and tools to drive donor satisfaction, increase donor retention and loyalty and deliver an exceptional plasma donation experience to every donor; manage and oversee the timely, accurate and consistent communications with donors in response to comments, complaints or questions.

**Key responsibilities include**:
**Operational Management**
- Manages overall operations and is responsible for the effective and successful management of labour, productivity, quality control and safety measures as prescribed.
- Responsible for meeting operational cost targets and for identifying opportunities within operations that could potentially generate cost reduction or improve processes while ensuring donor experience is not compromised.

**Resource Management**
- Evaluates, plans and ensures allocation of an appropriate number of trained, competent staff and adequate supplies/equipment to planned collection events.
- Effectively manages team, including appropriate recruitment, coaching, attendance management and disciplinary processes, based on CBS policies, local collective agreements, provincial legislation and management principles.

**Customer Service / Donor Experience**
- In collaboration with the business development manager, implements and supports an exceptional donor experience program, that will direct and support the recruitment and retention and frequency with which the donors attend this centre.

**Continuous Quality Management**
- Promotes a framework of continuous improvement and implementation of best practice standards with the team and adheres to the Canadian Blood Services quality management system standards and practices.

**Leadership**
- Promotes collaboration and teamwork to facilitate open communication; effective planning; problem solving; the achievement of required outcomes, and promoting a culture of one-team.
- Performs other related duties as required.

**Qualifications**:

- A university degree in Business Administration, Commerce or related discipline.
- Minimum of 5 years of recent related management/leadership experience in an operational function.
- Knowledge of supply chain management.
- Previous experience in Lean Manufacturing/Six Sigma/Continuous Improvement considered an asset, more specifically in implementing lean strategies on the floor, combined with the ability to explain it in layman’s terms to frontline staff, etc.
- Strong leadership, motivational and people skills.
- Previous experience acting as a spokesperson with the media considered an asset.

**Demonstrated Knowledge, Skills and Abilities**:

- Ability to thrive in a fast-paced, deadline driven environment is essential.
- Excellent interpersonal, leadership, motivational, people and team building skills are essential.
- Proven Capability for meeting or exceeding performance targets is required.
- Demonstrated analytical, problem solving, decision making, and conflict resolution abilities are required.
- Excellent communication and customer service skills are required.
- Close ties to the community and deep knowledge of the Ottawa area will be considered a strong asset.
- Experience in program management, and

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