Administrative Assitant Branch

5 months ago

Quebec City, Canada National Bank of Canada Full time

As Branch and Regional Administration Manager you will report directly to the Regional Manager (RM). You will have a Leadership position, based out of Québec, with leadership responsibilities at a branch and regional level. The job focuses on realizing the vision of NBF which includes agility, empowerment and making a positive impact on our clients, employees and community.

Key Accountabilities:

- Create, enhance and supervise the daily administrative, operational HR functions in the Quebec branch
- Lead the employee evaluation and performance management process for all operations and administrative staff.
- Provide regional HR support for sourcing and screening new talent.
- Organize and implement new employee training.
- Be key communication anchor and supporter of head office initiatives, ensuring administrative policies and procedures are understood and complied with
- Act as a resource to solve operational and relational problems for the region.
- Ensure strict adherence to branch level regulatory compliance requirements.
- Coordinate, implement and act as a change agent for special projects.
- Actively participate in the onboarding of new recruits on a branch and regional level

Specific Responsibilities:
Operations:

- Enhance and improve processes and ensure the daily operations of the branch run cohesively and without error.
- Primary person to escalate operational client related issues.
- Maintain Business Continuity Plan and ready to execute if required (ie. Pandemic event management)
- Help Branch Administrators in the region to coordinate and manage branch improvements, moves, renovations, closures and building issues

Human Resources
- Primary resource person in solving human resources-related matters for all branch employees; as well as keeping employee HR files up to date.
- Post roles, sort and pre-screen applicants
- Quarterback (coordinate & participate in) all administrative documentation and training to ensure all new staff are onboarded seamlessly.
- Collaborate with Human Resource experts and Regional Managers to offer feedback on corrective action as appropriate for underperforming associates
- Coordinate, oversee and ensure adequate training for associates on new processes & procedures, personal development and continued professional growth.

Branch Culture
- Be a local leader, take “ownership” of the branch morale, relationship with partners, cohesiveness of branch, facilitate monthly meetings.
- Organize associate branch meetings.

Compliance
- Ensure adherence to compliance standards by exercising rigorous follow up in order to ensure that the corrective measures recommended are implemented
- Responsible for delegated compliance tasks, such as supervision of mail, missing documents report, supervision of control accounts or inactive codes, etc

Want to learn more about the position? Feel free to contact Minette M Polepil

**Exigences internes**
- Bachelor's or technical degree in a related field and 5+ years relevant experience within the Investment or Banking Industry
- Completion (or willingness to complete) the Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) an asset
- Management experience showing a high level of leadership, initiative and autonomy
- Coaching and coordination experience
- Able to mediate and facilitate large groups and communicate effectively with internal and external partners
- Demonstrated ability to create workable solutions to complex issues
- Excellent collaboration skills and organization skills
- Disciplined follow-up

English spoken and written, an asset

**Your benefits** In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Initiatives promoting community involvement
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

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