Technical Support/customer Care

3 weeks ago


Edmonton, Canada Insignia Software Full time

**Title**: Product Support Specialist
**Company**: Insignia Software
**Positions**: 2
**Job type**: In office, 8-5pm, M-F

**Who we are**:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future schools and public libraries.

**Description**:
**Responsibilities**:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.

Day to day tasks include but are not limited to:

- Product enhancement recommendations to improve the product.
- Responsible for quality control/bug testing of new releases.
- Research projects.
- Updating the user manual.
- Updating ShowMe video tutorials.
- Support product development through research and documentation.
- Providing training to customers, either online or in person.
- Updating knowledgebase cases and release notes.
- Periodic travel for training, conferences, or onsite visits to customers.

**Qualifications**:

- IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
- 3-5 years experience in tech support
- Excellent writing and typing skills.
- Someone who both enjoys and excels at problem solving.
- Very knowledgeable on all Microsoft Office products.
- Teaching/Training experience is a definite asset.
- French Bilingual

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Technical Support: 3 years (required)

**Language**:

- French (required)

Work Location: In person

Application deadline: 2023-10-23
Expected start date: 2023-12-11


  • Customer Care Lead

    4 weeks ago


    Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Lead - Edmonton, AB**_ **RESPONSIBILITIES**: Provide technical/commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, Canada Epiroc Customer Center Full time

    _**Customer Care Representative - Edmonton, AB**_ **RESPONSIBILITIES**: Provide commercial parts support to our customers Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries,...


  • Edmonton, Canada EagleBurgmann Canada Inc. Full time

    This position is responsible for providing technical expertise in support of the sales organization for Canada in a manner that creates a competitive advantage, maximizes customer satisfaction, and contributes to the return on investment objective for the company. **ESSENTIAL JOB FUNCTIONS**: - Analyzes technical information to provide adequate solutions...


  • Edmonton, Canada PSCL - Process Solutions Canada Ltd Full time

    Applicants **mus**t live in Edmonton-area. In-office position. **Company Overview**: PSCL is a leading provider of innovative solutions to the industrial sector. Our team is dedicated to delivering exceptional technical support and building strong customer relationships. We are successful because we listen to our customers, take pride in what we do, and...


  • Edmonton, Canada PSCL - Process Solutions Canada Ltd Full time

    PSCL’s technical customer support representatives are responsible for ensuring that technical issues are managed from beginning to end. Our team are fully immersed in testing, installation, building customer relationships, long-term support, and upgrades. We're looking for people who are passionate about building relationships by providing exceptional...


  • Edmonton, Canada RAM Elevators and Lifts Full time

    RAM is a leading Canadian manufacturer of superior elevating devices for both residential and low-rise commercial use across Canada and the United States. Founded in 1987, our vision has been to engineer and manufacture impactful accessibility solutions without aesthetic compromise. **About the Role** RAM's Technical Support is responsible for...


  • Edmonton, Canada GAM Technical Services Full time

    Salary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...


  • Edmonton, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ GAM Tech specializes in delivering top-notch IT support tailored for small businesses. Our ethos is rooted in forging strong relationships and ensuring open communication, allowing us to align IT strategies with our clients' business objectives. We pride ourselves on being a dependable partner for growth, offering solutions that enhance...


  • Edmonton, Canada RAM Full time

    Job Description RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support. About the Role RAM’s Technical Support is responsible for troubleshooting problems and...

  • Technical Support

    4 weeks ago


    Edmonton, Canada RAM Elevators and Lifts Full time

    **About us** RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 65-70, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to...


  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...


  • Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers, as well as a supporting, caring and positive environment for our employees. **Working as a Customer Service Agent, you will**: - require Collections experience - Provide exceptional customer service...


  • Edmonton, Canada GardaWorld Full time

    GardaWorld  is hiring! Join our esteemed team as a  Technical Support Agent  and contribute to our remarkable journey! Imagine joining a remarkable company that has been at the forefront of the industry since 2005 –  Liberty Security , a Canadian-owned powerhouse proudly under the umbrella of  GardaWorld . Based in Edmonton, we are a team of...


  • Edmonton, Canada GardaWorld Full time

    GardaWorld is hiring! Join our esteemed team as a Technical Support Agent and contribute to our remarkable journey!Imagine joining a remarkable company that has been at the forefront of the industry since 2005 - Liberty Security, a Canadian-owned powerhouse proudly under the umbrella of GardaWorld. Based in Edmonton, we are a team of motivated and caring...


  • Edmonton, Canada Accurate Network Services Inc. Full time

    Accurate Network Services Inc. is on the hunt for a master-class Service Desk Technical Analyst to join our team of lovable computer nerds. The person who holds this role is the voice at the end of the line providing awesome—not to mention critical—customer support. As the core of the Accurate Service Desk, we count on you to create an incredible...


  • Edmonton, Canada GPS Insight Full time

    **Who We Are** **Certified Tracking Solutions** is a company in Technology Solutions in Edmonton, AB. We are a leader in the GPS tracking and fleet management industry. Through our cloud-based online services and custom hardware, we provide solutions for customers in various industries all over the world. Our success can be attributed to our dedicated...


  • Edmonton, Canada GardaWorld Full time

    GardaWorld is hiring! Join our esteemed team as a Technical Support Agent and contribute to our remarkable journey!Imagine joining a remarkable company that has been at the forefront of the industry since 2005 – Liberty Security, a Canadian-owned powerhouse proudly under the umbrella of GardaWorld. Based in Edmonton, we are a team of motivated and...


  • Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta,...


  • Edmonton, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices. - Classification: IT Customer Support II - Union: AUPE GSS - Unit and Program: IT Access Services - Primary Location: CN Tower -...


  • Edmonton, Canada Alberta Health Services Full time

    Your Opportunity: Alberta Health Services (AHS) is the largest health-care provider in Canada, responsible for the delivery of health care to more than million Albertans. Working at AHS is about making a difference. The Information Technology team touches almost every aspect of AHS providing the technical expertise and support for computers,...