Technical Support/customer Care
3 weeks ago
**Title**: Product Support Specialist
**Company**: Insignia Software
**Positions**: 2
**Job type**: In office, 8-5pm, M-F
**Who we are**:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future schools and public libraries.
**Description**:
**Responsibilities**:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.
Day to day tasks include but are not limited to:
- Product enhancement recommendations to improve the product.
- Responsible for quality control/bug testing of new releases.
- Research projects.
- Updating the user manual.
- Updating ShowMe video tutorials.
- Support product development through research and documentation.
- Providing training to customers, either online or in person.
- Updating knowledgebase cases and release notes.
- Periodic travel for training, conferences, or onsite visits to customers.
**Qualifications**:
- IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
- 3-5 years experience in tech support
- Excellent writing and typing skills.
- Someone who both enjoys and excels at problem solving.
- Very knowledgeable on all Microsoft Office products.
- Teaching/Training experience is a definite asset.
- French Bilingual
**Job Types**: Full-time, Permanent
**Salary**: $70,000.00-$80,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Technical Support: 3 years (required)
**Language**:
- French (required)
Work Location: In person
Application deadline: 2023-10-23
Expected start date: 2023-12-11
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