Technical Customer Support Representative-edmonton

3 weeks ago


Edmonton, Canada PSCL - Process Solutions Canada Ltd Full time

PSCL’s technical customer support representatives are responsible for ensuring that technical issues are managed from beginning to end. Our team are fully immersed in testing, installation, building customer relationships, long-term support, and upgrades.

We're looking for people who are passionate about building relationships by providing exceptional customer service, and who have a keen interest and aptitude for technical problem solving.

This position will help us move forward with some new exciting and challenging projects by:

- Effectively assessing technical situations, establishing priorities, providing solutions
- Managing cases while documenting troubleshooting and customer interaction details
- Working individually and with a team to solve technical problems while communicating trending issues

We want to hear from you if:

- You possess exceptional oral/written communication skills
- You hold a technical diploma in a computer-related discipline, trade certification, or equivalent experience
- You have excellent customer service skills with an impeccable attention to detail
- You have proven experience with MS SQL: scripting, writing queries, creating databases
- You have experience in technical customer support
- You excel in timely, proactive, responsive follow-through on deliverables.
- You have strong time management and problem-solving skills, with ability to work both independently and in a team environment
- You have a good foundation in software installation and troubleshooting skills of Windows, Linux and network issues
- You have a valid Canadian passport and are willing and able to travel

These additional qualifications would be an asset:

- Experience in end-user software support
- Industrial experience in a lab or plant environment
- Experience with software testing methodologies and software testing
- Experience in writing end-user documentation
- Familiarity with Kubernetes or Docker
- Microsoft Certified Professional status

PSCL is an equal opportunity employer, and we pride ourselves on our cultural diversity. We are a growing company with a unique market and technical specialty that offers a friendly, inclusive and interactive work environment.

Corporate Overview

PSCL is a leading supplier of software and automation services to the global cement industry. Since 1985, we have provided advanced control, laboratory management and automated shipping systems around the world. We are successful because we listen to our customers, take pride in what we do, and have an amazing team.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you located within the Edmonton/Capital Region?

**Education**:

- DCS / DEC (required)

**Experience**:

- technical customer support: 1 year (required)
- relational database (SQL): 1 year (required)

Work Location: One location



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