Technical Support

2 weeks ago

Edmonton, Canada RAM Elevators and Lifts Full time

**About us**

RAM Elevators & Lifts, Inc., founded in 1987, is an Edmonton-based manufacturing leader with a full product line of elevators and lifts for residential and commercial use. With a local staff of 65-70, and an integrated network of distributors all over North America, RAM provides solutions to customers for accessibility and working to future-proof their properties. From veterans to executives to future-thinking developers and businesses, RAM’s clientele sing the company’s praises thanks to their products’ ease of use, flexible configurations and stellar customer service.

**About the role**

**Responsibilities**
- Responsible for handling all Technical Support calls and queries from customers and dealers which include:

- Providing friendly and helpful customer service over the phone and through
- Supporting dealers in installing new products through technical support over

the phone.
- Supporting trouble shooting and repairs of products over the phone.
- Troubleshoot and provide technical support to the field installation team.
- Provide onsite technical support and troubleshooting as required.
- Parts order review and processing
- Creating/ documenting processes and procedures to simplify customer support.
- Participate in field installations as and when required for training purposes.
- Other technical support activities assigned by the Team Lead/Management.**Skills & Qualifications**:

- Must have at least 3-4 years customer service experience
- Must be able to communicate clearly and fluently in English on the phone.
- Knowledge of mechanical aspects in terms of manufacturing e.g. reading blueprints, troubleshooting, customer service preferable.
- Knowledge of electronics, component identification, troubleshooting, understanding basic circuits is an asset
- Experience and working knowledge of the lifts and elevators is an asset
- Proficiency in Microsoft Office, Electra & AutoCAD 2D software is a added advantage
- Ability to communicate clearly in written and spoken English is required
- Strong interpersonal and teamwork skills

**Educational Qualification**:

- Technologist's or Diploma equivalency in Mechanical, Electrical, Electro -Mechanical

**Competencies**: Communication, Interpersonal Skills, Problem Solving, Organization Skills

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Edmonton, AB T5S 2J4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you authorized to work in Canada?

**Experience**:

- working in the manufacturing or elevator industry: 1 year (preferred)
- customer service: 2 years (required)

Work Location: In person

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