Billing and Sales Representative

3 weeks ago

Hamilton, Canada Connex Telecommunications Inc. Full time

They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
- They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals togetherImportant Information:Schedule Availability: Mon-Sun between the hours of 8am - 9300 pm (rotating shifts)Wage: $16.65/HourLocation: Work from home (In-office work available)What We Have to Offer:

- An Amazing Team of Coworkers and Support Staff
- Fun Work Culture that Appreciates You
- Medical, Dental and Vision Benefits after 6 Months
- Career Advancement - We promote from within; advance your career through your actionsWorking as a Billing and Sales Representative, You Will:

- Provide exceptional customer service and problem solving by responding to Inbound calls
- Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
- Identify where sales can be made, and push for sales on billing calls
- Ability to work from home
- Be an active listener who can show empathy and patience in a non-scripted environment
- Resolve customer inquiries
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfactionWorking as a Billing and Sales Representative, You Should Have:

- Stellar attendance and punctuality are a must
- Minimum 1-year customer service experience preferred
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer

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