Claims Representative Iii

3 weeks ago

Ottawa, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

We’re looking for a **Claims Representative III - Accident Benefits, DMT **to join our growing team

We offer a hybrid working environment with support and training. Locations can be in either **Ottawa, Ajax, Mississauga, Toronto and London offices.**

**What you’ll do here**:

- Participate in the management of routine and moderately complex files through the dispute process.
- Represent the company in the negotiation and settlement process at the License Appeal Tribunal.
- Attend License Appeal Tribunal case conferences and hearings.
- Demonstrate exposure recognition through proactive file handling with strong analysis.
- Communicate in a timely and respectful manner with the lawyers.
- Instruct Counsel on files in dispute.
- Conduct investigations and identify additional information such as an independent medical examination, customer medical or employment history required to clarify and/or justify a claim.
- Liaising with Technical Services to ensure appropriate action and is in place where appropriate.
- Collaboration and networking with different business units.
- Participate in Large Loss Meetings on files where appropriate.
- Complete training and coaching initiatives.
- Handle a regular intake of task assignments of License Appeal Tribunal disputes

**What you bring to the table**:

- At least 2 + years of Accident Benefit claims handling experience, with a thorough knowledge of the Statutory Accident Benefits Schedule
- Knowledge of provincial legislation governing auto insurance, with ancillary legislation.
- Excellent communication and interpersonal skills with all levels of staff.
- Strong negotiation skills.
- Excellent customer service skills.
- University Degree or any combination of training and experience deemed relevant for the role.
- Mediation Alternate Dispute Resolution Certificate is considered an asset.

LI-Hybrid

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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