Junior Desktop Support

4 months ago

Burnaby, Canada Nano One Materials Corp. Full time

Location: Burnaby, BC, Canada

, Hybrid

Nano One® Materials Corp. (Nano One) is a cutting-edge clean technology company with a patented and scalable process for improving how battery materials are made. Nano One is a well-funded, publicly traded company with a diverse team of scientists and experienced business-people. We are trailblazing a better way to make battery materials for electric vehicles, energy storage and consumer electronics in the global push for a zero-emission future. We leverage our know-how to address scale-up challenges of the energy transition using our patented process which produces low-cost, high-performance lithium-ion battery materials. Our team focuses on continuous innovations to leapfrog the status quo by solving tomorrow’s problems.

**We are changing how the world makes battery materials** and we need your help. We are looking for talented and creative people to join our 130+ team as we scale-up towards commercialization.

**Position Summary**:
**Responsibilities**:

- Collaborate with the IT Lead to support the overall IT infrastructure, including servers, network devices, and telecommunications systems.
- Assist in the procurement and inventory management of laptop hardware, software licenses, and peripheral devices. Collaborate with vendors to ensure timely delivery and proper installation of equipment.
- Monitor system performance and security, proactively identifying potential issues and taking preventative measures to mitigate risk. Contribute to the implementation of proactive maintenance strategies to ensure optimal system performance and minimize downtime.
- Provide basic training and guidance to end-users on the effective use of hardware, software, and systems. Educate users on IT best-practices and security protocols to promote a secure and efficient computing environment.
- Assist with current and ongoing IT projects, as needed.

**Qualifications:**
- A degree in Information Technology, Computer Science, or a related field is preferred.
- 1-3 years of experience in desktop support, help desk, or technical support roles is desirable.
- Strong troubleshooting and problem-solving skills with a customer-centric approach.
- Familiarity with hardware components and peripheral devices (e.g. printers, scanners, mobile devices).
- Understanding of basic networking concepts and protocols.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Willingness to learn new technologies and keep-up with industry trends.
- Ability to speak French would be an asset.
- Willingness to travel to our Commercialization hub in Candiac, Québec.
- Ability to work both onsite and remotely.

**To Apply**:
If you are interested in this position and meet the qualifications above, please submit your resume and cover letter for consideration. We are an equal opportunity employer and welcome all qualified applicants to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.

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