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Services Manager
4 months ago
: 1246106
**Who we are**
As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.
If that’s you, let’s work, learn and grow together.
**We are building an inclusive and diverse team**
Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.
**Some of what you will do**
As the Services Manager, you’re responsible for enabling our work, learn, and grow culture; for our customers and associates. You are accountable for achieving business results through effective management and execution of the services areas in the store; cash, **solutionshop** (printing, digital marketing, shipping) and technology services. You’re a coaching expert—attracting, training, and developing associates to be dynamic, inspiring partners in all areas of the business. You bring customer experience excellence to life at Staples. You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.
**Specifically, you will**:
- Maximizes sales growth in the services area in the store** solutionshop** including cash, **solutionshop**, and technology services.
- Manage the coordination and execution of services and maximize department productivity
- Monitor store-use merchandise.
- Provide team leadership through hiring, onboarding, coaching and development.
- Provide cash support to associates at the checkout to ensure a positive customer experience.
- Ensure general cleanliness for a positive customer and associate experience.
- Responsible for the safe and proper use of all store equipment.
- As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2-way communication
- Lead, coach and manage the operational excellence and store standards for your departments.
- Support asset protection initiatives and programs.
- Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, your team, and our customers as a key priority.
**Description - External**
**À propos de nous**
Staples/Bureau en Gros est l’Entreprise du travail et de l’apprentissage; nous sommes des partenaires dynamiques et inspirants pour nos clients et les collectivités dans lesquelles nous vivons. Chez Staples/Bureau en Gros, nous inspirons les gens à travailler plus intelligemment, à apprendre davantage et à évoluer tous les jours. Nous recherchons des personnes curieuses, accueillantes, passionnées et qui aiment trouver des solutions.
Si cela vous décrit, nous pourrons travailler, apprendre et évoluer ensemble.
**Nous formons une équipe inclusive et diversifiée**
Staples/Bureau en Gros établit un environnement de travail inclusif et diversifié. Nous accueillons, valorisons et tirons profit des perspectives et des apports qui viennent de contextes qui peuvent varier selon la race, le sexe, l’orientation sexuelle, l’identité et l’expression de genre, le mode de vie, l’âge, la formation scolaire, l’origine nationale, la religion ou la capacité physique. Si vous avez une incapacité ou un besoin particulier exigeant une adaptation, veuillez nous en aviser.
**Quelques-unes des tâches**
En tant que directeur des services, vous avez la responsabilité de favoriser notre culture « travailler, apprendre et évoluer » pour nos clients et nos associés. Vous êtes responsable d’atteindre des résultats commerciaux grâce à une gestion et une exécution efficaces des services du magasin : caisse, Centre de solutions (impression, marketing numérique, expédition) et services de technologie. Vous êtes un expert en encadrement : vous attirez, formez et perfectionnez les associés pour qu’ils deviennent des partenaires dynamiques et inspirants dans tous les secteurs de l’entreprise. Vous apportez l’excellence en expérience client à Bureau en Gros. Vous et votre équipe trouvez des moyens d’inspirer nos clients, vous renforcez la fidélité et la confiance, et vous ajoutez de la valeur de façon significative pour les clients afin de les aider à travailler, à apprendre et à évoluer.
**Plus précisément, vous devrez**:
- Maximiser la croissance des ventes dans le Centre de solutions du magasin, y compris la caisse, le Centre de solutions et les services de technologie.
- Gérer la coordination et l’exécution des service
