Route Service Manager

6 days ago

LaSalle, Quebec, Canada UniFirst Canada Full time
Route Service Manager Job Description

UniFirst Canada is seeking a highly motivated and experienced Route Service Manager to lead our Service Department. As a key member of our team, you will be responsible for managing daily activities, creating and leading a diverse team, and promoting a culture of value and integrity.

Key Responsibilities:
  • Manage daily activities of the Service Department, ensuring efficient operations and customer satisfaction.
  • Create and lead a diverse team to provide best-in-class customer service through positive leadership, coaching, and career development.
  • Hire, train, and develop service employees to meet business objectives.
  • Instill a "Customers for Life" attitude with the service team by maintaining strong customer service standards.
  • Ensure vehicle safety and maintenance of fleet.
  • Create and support business unit annual plans.
  • Oversee proper utilization of service systems.
  • Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
Qualifications:
  • Prior customer service experience.
  • Ability to solve practical problems and deal with a variety of customer concerns and situations.
  • Ability to remain calm under pressure and problem-solve.
  • Understand priorities and knows how to delegate.
  • Ability to negotiate, train, coach, and lead a team with a positive attitude.
  • Strong computer proficiency (i.e., Microsoft Suite).
  • Excellent verbal and written communication skills.
  • Must be of age of majority with a valid non-commercial driver's license and safe driving record.
What We Offer:
  • RRSP with Company Match.
  • Profit Sharing.
  • Health Insurance.
  • Employee Assistance Program.
  • Life Insurance.
  • Supplemental Life Insurance.
  • Long Term Disability.
  • Paid Vacation.
  • Paid Sick Time.
  • Tuition Reimbursement.
  • Employee Discount Programs.
  • Employee Referral Program.

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