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Route Service Manager

2 months ago

LaSalle, Quebec, Canada UniFirst Canada Full time
About UniFirst Canada

UniFirst Canada is a leading provider of uniform and facility services products. With over 14,000 employee Team Partners and more than 250 facilities throughout the United States, Canada, Mexico, and Europe, we are a family-run business that values quality, customer service, and career growth.

Job Summary

We are seeking a highly motivated and experienced Route Service Manager to lead our Service Department and drive business growth and profitability. The ideal candidate will have strong business acumen, leadership abilities, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Manage daily activities of the Service Department, ensuring efficient operations and high-quality customer service.
  • Create and lead a diverse team to provide best-in-class customer service through positive leadership, ongoing direction, coaching, and career development.
  • Hire, train, and develop service employees to meet business objectives.
  • Instill a "Customers for Life" attitude with the service team by maintaining strong customer service standards.
  • Ensure vehicle safety and maintenance of fleet.
  • Create and support business unit annual plans.
  • Oversee proper utilization of service systems.
  • Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
  • Develop solutions for customers while adding value that enables them to meet their own business objectives.
Requirements
  • Prior customer service experience.
  • Ability to solve practical problems and deal with a variety of customer concerns and situations.
  • Ability to remain calm under pressure and problem-solve.
  • Understand priorities and know how to delegate.
  • Ability to negotiate, train, coach, and lead a team with a positive attitude.
  • Strong computer proficiency (i.e., Microsoft Suite).
  • Excellent verbal and written communication skills.
  • Must be of age of majority with a valid non-commercial driver's license and safe driving record that meets pre-employment background check requirements.
Education

College or equivalent experience.

What We Offer
  • RRSP with Company Match.
  • Profit Sharing.
  • Health Insurance.
  • Employee Assistance Program.
  • Life Insurance.
  • Supplemental Life Insurance.
  • Long Term Disability.
  • Paid Vacation.
  • Paid Sick Time.
  • Tuition Reimbursement.
  • Employee Discount Programs.
  • Employee Referral Program.
UniFirst is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. If you need accommodation for any part of the application process because of a medical condition or disability, please let us know the nature of your request.