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Route Service Manager

2 months ago

LaSalle, Quebec, Canada UniFirst Canada Full time
Route Service Manager

UniFirst Canada is seeking a highly motivated and experienced Route Service Manager to lead our Service Department. As a key member of our team, you will be responsible for managing daily activities, creating and leading a diverse team, and ensuring exceptional customer service standards.

Key Responsibilities:
  • Manage daily activities of the Service Department, ensuring efficient operations and high-quality customer service.
  • Create and lead a diverse team to provide best-in-class customer service through positive leadership, on-going direction, coaching, and career development.
  • Hire, train, and develop service employees to ensure they have the skills and knowledge needed to excel in their roles.
  • Instill a "Customers for Life" attitude with the service team by maintaining strong customer service standards and promoting a culture of value and integrity.
  • Ensure vehicle safety and maintenance of the fleet, ensuring compliance with company policies and regulatory requirements.
  • Create and support business unit annual plans, aligning with company goals and objectives.
  • Oversee proper utilization of service systems, ensuring seamless operations and minimizing downtime.
  • Promote the UniFirst culture of value and integrity to achieve customer satisfaction, account growth, and profitability.
  • Develop solutions for customers while adding value that enables them to meet their own business objectives.
Requirements:
  • Prior customer service experience, with a proven track record of delivering exceptional customer service.
  • Ability to solve practical problems and deal with a variety of customer concerns and situations.
  • Ability to remain calm under pressure and problem-solve effectively.
  • Understand priorities and know how to delegate tasks to team members.
  • Ability to negotiate, train, coach, and lead a team with a positive attitude.
  • Strong computer proficiency, including Microsoft Suite.
  • Excellent verbal and written communication skills.
  • Must be of age of majority with a valid non-commercial driver's license and safe driving record, meeting pre-employment background check requirements.
What We Offer:
  • RRSP with Company Match
  • Profit Sharing
  • Health Insurance
  • Employee Assistance Program
  • Life Insurance
  • Supplemental Life Insurance
  • Long Term Disability
  • Paid Vacation
  • Paid Sick Time
  • Tuition Reimbursement
  • Employee Discount Programs
  • Employee Referral Program

UniFirst Canada is an equal opportunity employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your request.