Bilingual Employment Services Caseworker, Odsp

2 weeks ago

Ottawa, Canada Youth Services Bureau of Ottawa Full time

**Bilingual**
**Employment Services Caseworker, Ontario Disability Support Program (ODSP)**
**Location**: Ottawa, Ontario

**Reports to**: Coordinator, Employment Services

**Employment Status**: Full time Permanent

**Bargaining Unit Status**: Included

**Annual Salary**:$58,572.80 - $70,345.60

**Language requirements**: English and French are essential (reading, writing, oral);
**Bona Fide occupational**

**requirement (BFOR)**:N/A

**Schedule**:Hybrid schedule. Monday to Friday, 8:30am to 4:30pm. Some evenings and weekends may be required. Travel required to support clients in surrounding communities

**Reference Number**: 24-010

**Closing Date**: February 18th, 2024

**Posting Stage**:Internal / External**

**About us**:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.

The ODSP Employment Services Caseworker role at the Youth Services Bureau - Employment Services is a pivotal position demanding a strong commitment to exemplary, purpose-driven customer service. Serving as the primary point of contact for ODSP ES Clients, this position requires in-depth knowledge of our services and referral processes to facilitate informed decision-making.

Under the general direction of the Director of Employment Services and immediate supervision of the Coordinator of the ODSP ES Program, the ODSP Employment Supports Program Caseworker is responsible to provide direct individualised services to clients in accordance with policies and directives established within the YSB.

**What you will do**:
**Service Responsibilities - Direct Client Service**:

- ** Client Engagement**:

- Conduct intake interviews and determine employability and potential barriers to employment
- In collaboration with Program Coordinator and Job Development Team, understand desired locations, types of jobs and work environments identified by job seekers who have completed the intake process
- Provide employment services under the ODSP Employment Services Program including formal on-the-job training, job search and job development activities
- Provide support via phone, video, or as required on-site job coaching in the early stages of employment to set up the employer to provide support and supervision
- Develop and facilitate employment and interest-based workshops; topics based on trends, needs and gaps identified through feedback and team sessions both virtually and in-person
- Establish and maintain collaborative, professional relationships with various stakeholders, including clients, employers and community partners

2. **Program Success and Promotion**:

- Actively market the Integrated Employment Services (IES/ODSP) program internally and externally to ensure appropriate referrals
- Train and support employers to implement and sustain training and accommodation plans
- Ensure familiarity with pertinent legislation, regulations, guidelines and policies as well as community services.

3. **Performance Measurement**:

- Collect appropriate information for performance measurement of YSB employment services
- Ensure IES/ODSP services adhere to program guidelines and review them annually

**Responsibilities to the Organization**:

- Support other Employment Services staff, attend meetings, and actively participate in organizational activities
- Engage in cross-team service coordination, collaboration, and training
- Represent the agency in the community as needed
- Contribute to program and services development and evaluation.
- Participate in hiring, training and supervision of students.
- Actively pursue opportunities to develop job-related skills and knowledge
- Assist with goal setting for the program and team, contributing to continuous improvement practices
- Stay informed on trends, developments and research that may impact the lives of individuals with disabilities
- Follow policies and procedures outlined in program guidelines and agency policy
- Follows safe work practices as established by the YSB and the Program.
- Complete a variety of administrative tasks and maintain files as per YBS’s procedure
- Maintain in-office procedures, ensuring client privacy and relevant documentation

**This opportunity may be right for you if you have**:

- Degree or Diploma in social sciences, employment counselling, developmental, social or community Services
- Minimum of two years related client service experience working with public in an employment setting (virtual/in-person)
- Expert knowledge of Microsoft Office suite
- Excellent verbal and written communication skills in Englis

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