Rap Caseworker- Dari, Pashtu

**About Us**

The Catholic Centre for Immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a diverse and more welcoming community for all.

Job Summary

Under the direction of the Manager of the Reception House, the **Resettlement Assistance Program (RAP) Caseworker** is responsible for assisting Government Assisted Refugees (GARs) in their initial process of integration, with a broad base of support and resources, including housing, documentation, and community referrals, using a multidisciplinary case-management approach. The RAP Caseworker will perform other duties, as the organization and the program manager require.

**This position reports to** Program Manager
**Employment Status**: Full-time
**Hourly rate**: $28.10
**Deadline Date to Apply**: July 04, 2023

**Location**: 204 Boteler Street

**Rotating** Location**:204 Boteler Street and other temporary locations across the city

**Responsibilities**:

- Assess and respond to clients’ initial settlement and integration needs.
- Develop and facilitate RAP orientation, Housing workshops, and other basic educational workshops, and activities to orient clients to their new community, Canadian culture, and social norms.
- RAP orientation, Housing workshops, and other basic educational workshops, groups, and activities to familiarize clients with their new community, Canadian culture, and social norms.
- Refer clients to appropriate community services in relation to specific settlement needs, including housing.
- Accompany clients to appointments, when needed.
- Identify, establish, and maintain working relationships with relevant community stakeholders.
- Liaise and advocate for clients, with community service providers and suppliers
- Accompany clients when moving out of the Reception House and other temporary locations to ensure a smooth transition to permanent accommodation in the community.
- Perform regular follow-ups with clients, by phone, in-person, onsite, or home visits.
- Evaluate client progress at the beginning, middle, and end of the program.
- Maintain accurate service records and program documentation.
- Other duties assigned by the manager

**Qualifications**:

- Post-secondary education in a related field, or an equivalent combination of education and experience.
- At least two years of experience in a social service setting.
- Exceptional interpersonal skills and a high degree of cross-cultural competence.
- Experience assessing client needs and providing appropriate service and referrals.
- Knowledge of services and resources available to assist newcomers to Canada.
- Experience facilitating individual and group workshops.
- Skilled at de-escalation, negotiation, and conflict resolution.
- Ability to perform duties independently and with mínimal supervision.
- Excellent organizational skills and the ability to set priorities and meet deadlines.
- Ability to function in a multidisciplinary, culturally diverse workplace.
- Ability to communicate effectively both verbally and in writing.
- Fluency in **English, Dari and **Pashtu is require**d. Fluency in other languages is an asset.
- The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer._