Transfer Services Coordinator

3 weeks ago

Toronto, Canada ONCAT Full time

**Posting Details**:
**Documents**:Uploaded documents must be smaller than 1 MB.

Only those select for further screening or an interview will be contacted.

**About the Position**:
The Transfer Services Coordinator will actively support stakeholders for front-line services and events for the Ontario transfer guide, ONCAT’s pathway and transfer web portal (ONTransfer.ca). Working under the supervision of the Transfer and Technology Director, the Coordinator will support content development and communications, engage, and support stakeholder questions and identify service enhancements to maintain ONCAT’s service level expectations for ONTransfer.ca. In addition to front-line service coordination, the Transfer Services Coordinator supports administration services that maintain the administration, data entry and collection processes, providing summarized data, or reporting.

**Key Responsibilities**:** Frontline Support Services**
- Attends in-person and virtual events (e.g. Ontario Virtual Student Transfer Fair, Ontario Universities Fair, college fair, career and education expos, etc.) and collaborates with various ONCAT team members to collect, develop, and order materials for events including accurately tracking existing inventory.
- Supports development of training and support materials (e.g. manuals, videos, etc.) to educate stakeholders and partners on functionality of web resources e.g. Ontransfer.ca, SharePoint, etc.
- Supports and applies Transfer service level expectations to requests/incidents involving stakeholders and partners.
- Interfaces with all aspects of ONTransfer.ca including public-facing and back-end tools e.g. provides operational support for SharePoint web portal including, but not limited to, communications, registration access, changes in security groups, service support tracking, inquiries, and priority escalations.
- Maintains familiarity with stakeholder and other jurisdictions transfer student supports, policies and processes in Ontario postsecondary schools.
- Provides timely and accurate answers to general and complex inquiries from potential students via various mediums (phone, online or in-person).
- When necessary, escalates serious service issues and/or complaints to Transfer & Student Services Manager.

**Administration Support Services**
- With support from Transfer Services Team supports a wide variety of communication to stakeholders to initiate, collect, and track various data requirements that support ONTransfer.ca.
- Supports, coordinates and tracks external inquiries to support better interactions and improved access to information for stakeholders (e.g. supports improved program pathway submission and approval process, course-to-course relationships, student inquiries, etc.).
- Supports and collaborates on various data-related service initiatives including, but not limited to, pathway administration, data entry and collection processes, providing summarized data, or reporting for internal and external stakeholders that involves ONTransfer.ca and its various support systems.
- Coordinates, schedules, and supports meetings for Transfer team including, but not limited to, distribution of agendas, taking of minutes, follow-up and additional communications.
- Reviews service interactions to enhance ONTransfer.ca functionality and supports for all stakeholders.
- Supports the development of strategic and operational plans to improve stakeholder engagement.
- Cultivates and maintains good relationships with ONTransfer.ca Administrators, external IT vendors and developers.
- Supports and collaborates with other ONCAT team members as necessary.
- French language proficiency would be considered an asset.

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