Analyst, Systems Technical Support
4 weeks ago
Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
**Computer and technology knowledge**:
- Networking software
- Networking hardware
- Networking security
- Database software
- MS Office
- MS Windows
- Spreadsheet
**Security and safety**:
- Basic security clearance
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
**Workplace information**:
- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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