analyst, systems technical support
3 weeks ago
- Education:
- Expérience: Education
- College/CEGEP
- or equivalent experienceTasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Establish work priorities and ensure procedures are followed and deadlines are metComputer and technology knowledge
- Networking software
- Networking security
- Intranet
- Internet
- MS Office
- MS Windows
- Spreadsheet
- MS Excel
- MS Word
- Electronic mail
- MS OutlookSecurity and safety
- Basic security clearanceTransportation/travel information
- Public transportation is availableWork conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Attention to detail
- Large workloadPersonal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- FlexibilityExperience
- 1 year to less than 2 yearsWorkplace information
- Remote work available
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 30 hours per week
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