Performance Analyst

1 month ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 52119
Ministry: Technology and Innovation
Location: Edmonton (Remote across Alberta)
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: February 8, 2024
Classification: Program Services 3 Market Adjustment

**Salary**: $2,626.89 to $3,448.73 bi-weekly ($68,561 - $90,011/year)

The Strategy and Operations branch within DDD is accountable for the frameworks and processes to implement and scale digital service transformation. The branch leads the development of digital services standards and governance, and strengthening partnerships between government and external communities.

**Role Responsibilities**:
The Strategy and Operations branch in DDD is looking for multiple Performance Analysts. The positions report to the Senior Performance Analyst.

The responsibilities for this role include:

- Developing rigorous performance measurement frameworks - accounting for short-term and long-term outcomes.
- Developing service-specific key performance indicators (KPIs) based on design goals, user needs, and potential benefits that will be used to demonstrate the performance/success of a re-designed service or digital product in providing optimal service to Albertans (e.g., faster processing, reduced error rate, reduced duplication of effort, citizens’ time savings etc.) balanced with the cost of service provision or re-design efforts.
- Integrating frameworks and data into dashboards and other technical resources - helping leadership to easily view and understand the value of the performance measurement data and its impacts.
- Liaising and collaborating with other teams (e.g., Strategy and Policy, Data, Operations, Service Standards, Engagement, and Product) to align the service performance measurement and tracking with the overarching processes, standards and policies in TI and the broader GoA.

**Qualifications**:
A post-secondary degree in a related field, such as commerce, arts, technology, science, economics, with at least two (2) years of related experience.

**Requirements**:

- Experience in performance measurement, data analysis, and/or predictive analytics is required.
- Well-developed data analysis skills, including statistical and qualitative analysis, and survey design experience.
- Know-how to collect, collate, clean, and interpret data to derive meaningful and actionable insights. Able to turn data into valuable insights that inform decisions.
- Know-how to use the most appropriate medium to visualize data to tell compelling and actionable stories relevant for business goals.
- Systems thinking and creative problem solving.
- Effective communication skills (e.g., writing for and presenting to various audiences, training, facilitating).
- Keen attention to detail.

**Equivalencies**: Directly related education or experience considered on the basis of:

- One (1) year of education for one (1) year of experience; or
- One (1) year of experience for one (1) year of education.

**Assets**:

- Experience in ETL and ELT concepts and tools.
- Experience in econometric and statistical software (e.g., SAS, STATA).
- Knowledge of Agile user-centric, delivery approaches.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Agility**: Proposes a clear rationale for change, offers alternative solution(s), and identifies the benefits.

**Build Collaborative Environments**: Promotes collaboration and positive relationships (even in challenging circumstances) within and across groups and builds commitment to reach desired results.

**Creative Problem Solving**: Continuously engages others to scope and solve issues and find the best solutions. Encourages debate and idea generation from across the organization.

**Develop Networks**: Considers how changes might impact colleagues, clients, and stakeholders, and actively seeks their input and/or involvement regarding those changes.

**Develop Self and Others**: Proactively engages in own development using a variety of learning activities beyond formal training, and contributes to team learning by sharing information, knowledge, and experiences even when not asked.

**Drive for Results**: Sets and accomplishes goals and priorities in order to deliver outcomes consistent with Government direction, departmental objectives, and public expectations.

**Systems Thinking**: Consistently takes a holistic and long-term view of challenges and opportunities at multiple levels across related areas.

**Notes**:
**Term of Employment**: P

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