Guest Experience

3 months ago

Edmonton, Canada Fitset Ninja Full time

Looking for a fun part-time job working with an amazing team, supporting kids to build their athletic and mental fitness? Fitset Ninja is looking for enthusiastic, engaging front desk staff. Do you love customer service? Join our team

**What’s Ninja?**

Ninja is short for ninja obstacle course racing. It is similar to what you see on the show American Ninja Warrior.

**What Does Our Staff Say About Fitset?**

“The team is amazing Lots of energy and a chance to build real friendships.”

“The kids are super fun to work with. They love getting to experience ninja and seeing them grow in the sport has been really rewarding.”

“I love the staff social events. My supervisor genuinely cares about me and this role has helped me develop skills to use in the future.”

“I appreciate the openness to new ideas and feedback. The leadership team is accessible and I have felt supported during my time here.”

**What Will You Be Doing?**

Our Guest Experience team members play a vital role at Fitset Ninja. They are our ambassadors, and first point of contact for all customers who call or come through our door. They are passionate about delivering exceptional customer service. This includes, addressing customer inquiries, supporting payment and membership transactions and ensuring the smooth implementation of our programming. They are also responsible for general cleaning and maintenance duties.

**Join the Fitset Ninja Team**

Fitset Ninja is a training facility that offers ninja obstacle course racing, tricking and parkour programming. We have locations in both Edmonton and Calgary, AB. We are an innovative, goal-oriented company with a vision to bring our movement training mainstream, with locations across Canada.

We are committed to inspiring people to unleash their full potential. This includes our customers and employees We are dedicated to creating an environment where our people can achieve their personal and professional goals.

**Who You Are**
- Well organized with great time management skills
- Able to follow procedures
- Energetic, positive, and professional with customers
- Willing to give and receive feedback
- Strong work ethic
- Trustworthy
- Respectful
- Flexible and adaptable to changing situations
- Team player that works collaboratively and flexibly with others
- Strong written and verbal communication skills
- Strong attention to detail
- Flexible and adaptable to changing situations
- Dedicated to delivering exceptional customer service
- Reliable, on time and dependable with mínimal supervision
- Willingness and ability to learn new skills quickly as required for the position
- Comfortable creating and implementing new procedures as needed
- Knowledge of Google Workspace products (Google Sheets, Google Docs, etc.) is an asset
- Fun, charismatic people person who can talk to anyone
- Represent the Fitset Ninja values and mission

**Roles & Responsibilities**

Customer Service
- Provide necessary information to Customer Service Team for follow up
- Perform check-in procedures for all customers
- Handle purchasing transactions at the front desk, including memberships, fees, concession items and Fitset Ninja swag
- Administer First-Aid to athletes when needed
- Complete Incident reports when necessary
- Provide feedback to leadership on how Fitset Ninja can deliver a 5-star customer experience

Procedures
- Maintain existing procedures and help identify opportunities for improvement
- Collaborate with the Customer Service Team to solve all customer inquiries
- Ensure all facility attendees have completed waivers
- Prepare fundraiser/gift certificate materials for customer pick-up
- Organize front desk area & staff room area

Facility Maintenance
- Complete necessary cleaning and closing duties
- Organize, refill, and keep inventory of gym equipment and concession/swag stock

Bookings
- Provide backend booking support as needed, including registering and modifying bookings in SquareSpace
- Perform booking confirmation duties

**Qualifications**
- Prior customer service experience
- Ability to work evenings and weekends on a recurring weekly basis
- Valid Standard First Aid / CPR-C required within three months of hire date

**Compensation & Rewards**
- Competitive wage
- Awesome employment perks
- Extended health benefits after three months of employment
- Career development and opportunity for advancement

**Job Type**: Part-time

Pay: $15.00-$18.00 per hour

**Benefits**:

- Extended health care
- On-site gym
- On-site parking
- Wellness program

Schedule:

- Evening shift
- Weekends as needed

Application question(s):

- Please describe your customer service approach

Work Location: In person

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