Vendor Supplier Manager

3 weeks ago

Toronto, Canada Capgemini Full time

About Capgemini

With 270,000 women and men in nearly 50 countries, Capgemini is a responsible and multicultural global leader. Its purpose: unleashing human energy through technology for an inclusive and sustainable future. As a strategic partner to companies, Capgemini has harnessed the power of technology to enable business transformation for more than 50 years. The Group addresses the entire breadth of business needs, from strategy and design to managing operations. To do this, it relies on deep industry expertise and its command of fast evolving fields such as cloud, data, artificial intelligence, connectivity, software, digital engineering and platforms. In 2020, Capgemini reported global revenues of €16 billion.

About Infrastructure Services:
The Cloud Infrastructure Services Global Business Line is Capgemini's consulting and infrastructure build-and-run provisioning offering and supports the group's cloud-based services. As part of the integrated cloud offering from Capgemini, Cloud Infrastructure Services delivers a broad range of cloud services to build and support the hybrid cloud estate by encompassing the leading public cloud players and leading private cloud technologies. With EUR 1.5 billion annual revenue, Cloud Infra Services helps clients virtualize and optimize their IT estates through infrastructure outsourcing services such as data center, helpdesk, network support, and service integration and service maintenance support. Our other services also include infrastructure transformation services-helping clients consolidate and migrate entire workloads and data centers.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini

Job Title: Vendor Supplier Manager - Supplier Relationship Manager

Location: Toronto

Travel: 0%

**Job Description**:
**Responsibilities**:
The objective of the Supplier Relationship Manager role is to manage the performance of Suppliers on behalf of the client organization ensuring successful delivery of IT services as defined by the Supplier’s contract, and to ensure that the service meets the client expectation. This is achieved through monitoring Supplier’s performance data, ensuring compliance to Service Integration processes, regular reviews of Supplier performance, facilitation of high priority/ecosystem wide initiatives and collaboration with the client. The Supplier Manager will be responsible for the management of the service performance of multiple IT Services Suppliers on behalf of the client, simultaneously ranging in scale from small to large.
- Proactive management of Supplier’s delivery quality, reviewing Supplier performance and trending information to assist in the improvement of the service being provided.
- Supplier SLA tracking and performance - ensures that quantitative and qualitative data is collected for proactive management of volumes and SLA achievement on a regular basis.
- Chairs regular and as-needed Supplier meetings to review performance and progress with Suppliers and the Client on key areas such SLA performance, risks, issues, blockers, contractual / service gaps, improvements (CSIPs), process compliance and overall service performance from an Ecosystem perspective (End to End view).
- Facilitating in any high priority and/or Ecosystem-wide initiatives that have been highlighted by Suppliers or Client.
- Act as an appropriate escalation point for major incidents
- Be the conduit for delivery and client community into Supplier organizations
- Be the conduit for client business liaisons for escalations projects, demand and delivery.
- Promotes and fosters an environment where innovation can take place and client collaboration.
- Collaborate with client Service Delivery Management community to identify Service gaps and performance issues
- Collaborate with client Service Delivery Management community on Supplier performance regularly, presenting and making recommendations on Supplier SLA performance, contractual gaps, risks & issues and Continual Improvement Initiatives
- Escalating any high profile items to the Service Delivery Executive. Reports to Supplier Management Lead.

Qualifications/Experience/Credentials:

- University degree in a related field (Information Technology, Business)
- Minimum 10 years experience in a multi-sourced IT environment
- ITIL V3 Expert Certification Preferred
- IT Supplier Management or experience managing vendor compliance; min 5 years
- Retail Industry experience preferred
- Experience in the delivery of IT Services to expected Service Levels.
- Experience Continual Service Improvement, business case preparation
- Extensive experience in the delivery of customer services to develop, maintain and improve the relationship with the client;Skills Required.
- Adept at translating contractual requirements into tangible deliverables, tracking and identifying

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