Vendor Operations Manager

4 weeks ago

Toronto, Canada Google Full time

**Minimum qualifications**:

- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.

**Preferred qualifications**:

- Experience in extended workforce management vendor operations supporting design and implementation of contingent workforce management models (e.g., vendors, specialist contractors, etc.).
- Ability to comfortably operate in a high-paced and changing work environment.
- Ability to manage time efficiently and navigate ambiguity.
- Excellent detail-oriented and problem-solving skills, with the ability to be comfortable leading high-level cross-functional conversations with decision-makers.

**About the job**:
The Vendor Management Office (VMO) team serves as a collaborative, cross-functional entity dedicated to partnering with diverse stakeholders across various Product Areas. Our comprehensive range of support encompasses operations consulting, vendor management (managing the organization’s relationships with its suppliers), operational reporting and analytics, cross-product area program management, and the cultivation of strategic vendor relationships on behalf of the organization. Our team's mission is to drive productivity, introduce economies of scale, efficiency, and operational diligence by leveraging state-of-the-art vendor operations methodologies. The core objective of the VMO is to optimize the value obtained from vendors while effectively managing associated risks, ultimately elevating the organization's overall performance.
- As a Vendor Operations Manager, you'll be diving deep into data, uncovering valuable insights through extensive analysis. Transitioning from a detailed perspective, you'll then switch gears to develop comprehensive recommendations and strategic plans. Furthermore, you'll actively participate in developing and executing high-impact supplier programs. This involves driving cost negotiations, overseeing supplier performance, and conducting follow-ups to gauge the tangible results of your recommendations.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Develop collaborative relationships with key stakeholders to ensure VMO is compliant while developing programs to monitor, analyze, and evaluate extended workforce performance against metrics on a regular basis.
- Identify opportunities to transform vendor management processes, and create relevant metrics to track progress, drive through change management, and measure improvements to existing frameworks.
- Develop scalable solutions, work to manage risks across the organization and develop best practices. Drive operational efficiencies by supporting supplier transitions, onboarding, contracting, etc.
- Support business reviews with cross-functional teams to ensure adequate service governance measures and risk-mitigating actions are robust and impactful. Provide extended workforce management guidance to our stakeholders to ensure teams adhere to governance protocol.
- Support commercial compliance audit to ensure contractual terms align with invoices. Support efforts with product areas on service design, delivery and governance for prioritized processes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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