Revenue & Bookings Coordinator

5 days ago

Thunder Bay, Canada City of Thunder Bay Full time

:
The
**City of Thunder Bay** provides exceptional quality of life to those who live, work, and play in Thunder Bay - a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay is rich in people and resources, and connects Northwestern Ontario to the world. We value our high quality of life and promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together

Watch this video to learn more about our City at:
**Job Specific Information***:
Should this temporary vacancy be filled by a regular full-time employee, seniority and benefits will continue in the normal manner and the regular employee will continue to maintain normal, full-time status for the duration of the appointment.

If it becomes known that the position is permanent, it will be reposted and filled in the normal fashion.

**Job Description**:
***:Under the general supervision of the Supervisor Administrative Support Services, performs administrative, accounting, and clerical functions for the Section. Key responsibilities include coordinating, maintaining, and participating in the booking of parks and facilities for the Department; providing technical direction and guidance to facility staff regarding the booking software; collection and reconciliation of revenues, and performing all other administrative functions related to the Section.

**MAJOR RESPONSIBILITIES**:

- Provides front-line customer service and information to the public regarding municipal parks, campgrounds, golf courses facilities and boat slips. Assist customers with information about the various facilities regarding capacity, availability, and special requests.
- Maintains and updates the database of permits, reservations, schedules and prepares related reports. Compiles data and statistics, prepares reports; verifies, receives and processes payments; and reconciles customer accounts and reports performance measures.
- Verifies cash balance sheets, making corrections as required. Inputs, balances and produces Revenue Summary report for cash and credit card receipts. Verifies and validates change funds. Verifies transmittal slips and audits revenue summary reports.
- Verifies and applies payments to customer accounts in preparation of monthly invoicing; reconciles accounts and distributes customer invoices. Opens and closes campground administrative offices seasonally. Prepares, cancels and verifies payments of accounts receivable invoices in SAP. Maintains ticket inventory for rides.
- Provides training to seasonal, part-time and full-time staff on all campground and marina reservation software.
- Cross-trains Administrative Clerk on Campground Reservations system, Marina Boat Slip System and Parks booking software.
- Coordinates off-season sales of golf memberships, gift cards, punch cards and locker storage rentals.
- Distributes monthly events calendars.
- Provides ongoing technical direction, training, and guidance to seasonal and student staff in cash handling, daily deposits and accurate completion of end of day balance forms.
- Prepares and maintains financial and statistical reports.
- Prepares, verifies and reconciles monthly payments and payroll deductions for Golf Courses and Marina.
- Provides backup to the Administrative Clerk during peak periods and absences.
- Performs such other related duties as may be assigned.

**QUALIFICATIONS**:
**Education/Experience**:

- Minimum secondary school graduation; together with
- Post-secondary course in accounting; and
- Two years’ experience using a computer based accounting system; and
- Two years of accounts receivable experience; or
- Equivalent combination of education and experience.

**Skills/Abilities**:

- Must have excellent customer service skills.
- Must be at basic skill level in word processing and an intermediate skill level in spreadsheet software and must possess basic on-line data entry skills
- Ability to communicate effectively and concisely
- Ability to deal with the general public in a courteous and tactful manner

**Assets**
- Experience with SAP
- Experience using booking software programs

**CONDITIONS OF EMPLOYMENT**:

- Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)
- May be required to travel to various work locations and provide own transportation

**General Information**:
**ONTARIO HUMAN RIGHTS CODE**: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression. Therefore, a resume submitted

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