Dispatcher

11 hours ago


Guelph, Canada University of Guelph Full time

**Department: Campus Safety Office**
(Two Positions) Temporary part-time from January 27, 2025 to June 30, 2025
(Less than 24 hours a week)

The Campus Safety Office is looking for part-time temporary Dispatchers to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a flexible schedule and a strong desire to help others.

**Do you qualify?**Requirements**for this position include:

- Completion of secondary school education
- Ability to successfully complete the Emergency Services Communications program (internal training program)
- Excellent customer service skills
- Excellent keyboarding, data entry and computer skills with accuracy
- Ability to organize and prioritize is essential
- Demonstrated good judgement, accurate recall, decision making under stressful situations
- Strong interpersonal skills with excellent oral and written communication are essential
- Ability to maintain confidentiality
- Ability to work 12-hour shifts

This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants. The responsibilities for this position include:

- Intake of requests for assistance from the public, staff and students
- Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel
- Reception for Campus Community Police - in person and telephone inquiries
- Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.
- Document events and actions within the internal records management system software
- Communicate with campus emergency personnel by way of two-way radio or phone
- Liaise with the Guelph Police Service dispatch and records units from time to time
- Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone
- Provide clerical support as required and other duties as assigned

**This position involves shift work** - 12-hour shifts rotating between days (6:30 am - 6:30 pm) and nights (6:30 pm -6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours per day and seven days per week.

Hourly rate

Employee Type: Excluded
Hourly rate: Enter $26.17 - $29.24 per hour

Posting Date: December 12, 2024
Close Date: January 1, 2025


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