Customer Service Broker

6 months ago


Brockville, Canada Collectivfide Full time

If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in our people, processes, and technology. We want to ensure that not only do our teams have the right tools they need to be successful, but that we create an environment where people feel great about the work they do and where they work.

Although this role is primarily personal lines, if you happen to have commercial or farm insurance experience, we would love that, as we are looking to grow our commercial book.

We are looking for someone to work in the office with us as the rest of the team is in the office and it makes for a fun and engaging atmosphere So what will it be like to work here? Here’s what our employees had to say from our most recent employee engagement survey.
- “We treat each other as though we are family”_
- “We take great care of our clients” _
- “the company allows education and networking opportunities”_

**So, What Will You Spend Your Days Doing?**

Working as part of a team, actively service, maintain, and help grow a personal lines book of business. More specifically:

- You will service an existing book with a focus on new business sales to grow your book through things like referrals, cross/upsell and support from marketing.
- Manage all aspects of the customer life cycle from quote to renewal, endorsements, remarket and cancellations.
- Conduct detailed reviews of risk and underwriting information to ensure accuracy and optimal insurance solutions for your clients; they are looking to you to be their trusted advisor to make sure they have the right protection for their unique needs.
- Take new claim reports, help clients navigate through this process with empathy, and submit them to the insurance carrier
- Diligent follow up on clients’ accounts to ensure outstanding activities are resolved.

**QUALIFICATIONS**
- Must be RIBO licensed.
- Minimum 1 year Personal Lines Broker experience.
- Proven track record servicing an assigned book of business.
- Remain current and develop expertise in assigned markets, staying open to new market opportunities.
- Working knowledge of PowerBroker & Applied Rating Services is an asset.

We are committed to providing accommodations and to achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs and work together on a solution.



  • Brockville, Canada W.C Burgess Insurance Brokers Full time

    New year, new you, new job? If you're looking for a career home vs. a job, check out this opportunity with us. If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in...


  • Brockville, Canada Collectivfide Full time

    As we head into a new year, are you thinking about making a change, to find not just a new job but a new career home? If you love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other, then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to...

  • Insurance Broker

    6 months ago


    Brockville, Canada Collectivfide Full time

    Do you love being a broker, do you love working with a tight-knit team who cares like crazy about their customers and helping each other? Then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in our people, processes, and technology. We want to ensure that not only do our teams have the right...

  • Insurance Broker

    7 months ago


    Brockville, Canada W.C Burgess Insurance Brokers Full time

    You love being a broker, working with a tight-knit team who cares like crazy about their customers and helping each other. We do too! Here at W.C. Burgess Insurance, we are continually striving to invest in our people, processes, and technology. We want to ensure that not only do our teams have the right tools they need to be successful, but that we create...

  • Insurance Broker

    6 months ago


    Brockville, Canada W.C Burgess Insurance Brokers Full time

    Do you love being a broker, do you love working with a tight-knit team who cares like crazy about their customers and helping each other? Then this could the change you are looking for. Here at W.C. Burgess Insurance, we are continually striving to invest in our people, processes, and technology. We want to ensure that not only do our teams have the right...

  • Insurance Broker

    7 months ago


    Brockville, Canada Collectivfide Full time

    We are looking for an experience Insurance Broker who has worked in personal and commercial lines to fill a 14 month maternity leave contract. In this role, you get to play to your strengths and work autonomously yet be part of a larger team committed to understanding our customers to ensure they are protected and get the level of service they deserve. So,...


  • Brockville, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks. Our growing team is looking for a Customer Service Representative in Commercial Lines to join our team in...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time

    **About Us**We are a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. Our team is dedicated to providing exceptional service and delivering legendary results for our clients.Salary: $48,000 - $55,000 per yearJob Description:As an Insurance Customer Service Specialist, you will be responsible for providing exceptional...

  • Insurance Advisor

    1 month ago


    Brockville, Ontario, Canada BrokerLink Full time

    Company OverviewBrokerLink is a leading insurance broker with over 200 offices across Canada. We pride ourselves on living our values: integrity, respect, customer-driven mindset, excellence, and generosity.


  • Brockville, ON, Canada McDougall Insurance and Financial Full time €48,000 - €55,000

    Our growing team is looking for a Account Manager to join our Commercial Lines team in Brockville, Ontario!_ _McDougall Insurance is the largest insurance brokerage in Eastern Ontario, representing over 50 insurance companies giving us the ability to provide the best selection and rates to our clients. Over the years, the growth of our organization through...

  • Home Helper

    7 months ago


    Brockville, Canada Senior Support Services-CPHC Full time

    At Senior Support Services it is our mission to provide client centered services for seniors and their caregivers which promote choice, independence, and safety in their own homes and communities. We are looking for Home Helpers in the Brockville and Gananoque areas! Our home help and home maintenance programs are designed to help seniors with tasks around...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 181434 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada BMO Financial Group Full time

    1 Wall Street Brockville Ontario,K6V 7K4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Ambulatory Care Nurse

    2 weeks ago


    Brockville, Canada Senior Support Services-CPHC Full time

    p>Job descriptionBROKERED FOOT CARE NURSES NEEDEDSenior Support Services - CPHC is a registered charitable organization dedicated to improving the lives of seniors and their families by providing community support services.CPHC invites applications for brokered foot care nurses (RPN) in the Brockville and Portland areas. Foot care nurses are brokered by...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time $37,000 - $42,000

    We are seeking a Customer Service Representative to join our team at McDougall Insurance and Financial in Brockville, ON. As a key member of our Commercial Lines division, you will play a vital role in providing exceptional support to our clients.Company OverviewMcDougall Insurance and Financial is the largest insurance brokerage in Eastern Ontario,...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time

    Role OverviewWe are seeking an experienced Commercial Lines Insurance Customer Service Representative to join our team in Brockville, Ontario.About UsMcDougall Insurance and Financial is a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. Our company has grown significantly through acquisitions, giving us a strong...


  • Brockville, Canada Wesco Full time

    **Responsibilities**: - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Data entry, including processing purchase orders, tracking, and reporting. - Invoicing for customer accounts. - Research and resolve customer problems, acting as the customer liaison between other departments when...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 191526 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-time 30h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time

    About McDougall Insurance and FinancialWe are a leading insurance brokerage in Eastern Ontario, representing over 50 insurance companies. Our team of experts provides exceptional service to our clients, helping them navigate the complexities of insurance. With over 650 employees across 58 branches, we offer a comprehensive range of services, including...


  • Brockville, Canada Wesco Full time

    As a Representative - Customer Service, you will respond to customer inquiries by telephone or e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service...