Customer Service Representative

7 months ago


Brockville, Canada McDougall Insurance and Financial Full time

At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks.

Our growing team is looking for a Customer Service Representative in Commercial Lines to join our team in Brockville, Ontario

Are you looking to start a new career? Do you have strong customer service skills? If so, this might be the perfect opportunity for you. We provide you with all the tools, knowledge and training you need to be successful in this role.

**Responsibilities**:

- To provide legendary service directly to the client, after the sale by the Sales Executive.
- Process additions, deletions or changes to their policy on the appropriate broker management system (EPIC)
- Ensure all transactions and renewals are accounted for and processed accurately and on a timely basis.
- Provide quotations or estimates to clients on premiums, update information, and confirm data and coverage and to record appropriate changes or adjustments.
- Communicate with insurance company personnel as required.
- As an independent broker working for your client, acts as liaison with the insurer and balances the interests of the client, McDougall Insurance and the insurance company in force.
- Function as part of a team responsible for assisting in the collection of accounts receivable and in any other area as required.
- Where appropriate, procure a sale, normally through upgrading and bundling coverage for personal lines clients

**Qualifications**:

- Must have exceptional customer service and communication skills.
- Acts in a professional manner at all times and maintains a position of trust and confidentiality.
- Acts in an open, respectful, honest and helpful manner with all team members, clients and other staff.
- Ability to work effectively in a fast-paced environment
- Must be willing and eligible to obtain a RIBO license

**What We Offer**:

- Dedication to investing in our employees’ future by offering RIBO, CAIB, and other designation education reimbursements to grow as an insurance broker
- Supportive and inclusive culture where diversity is valued
- A competitive employee health and dental benefits program including long term disability
- A competitive pension plan
- Paid vacation time
- Access to ongoing training and development through our McDougall training team
- McDougall Insurance and Financial is proud to be an equal opportunity employer. We aim to find individuals who are passionate about their work and treat others with dignity and respect._
- If you need assistance or an accommodation, you may reach out to our Human Resources Department through our website:_

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person



  • Brockville, Canada Circle K Full time

    Store 3001809: 578 Stewart Boulevard, Brockville, Ontario K6V 7H2 We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you will enjoy: - Flexible schedules - Large, stable employer -...


  • Brockville, Canada Employment + Education Centre Full time

    GerrAudio Distribution is an established sales and distribution company of professional audio & communications equipment across Canada. The company’s headquarters is located on Development Drive in Brockville’s industrial park. **Customer Service Representative** **Permanent - Full Time** This position will work closely with the VP of Sales, VP of...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 167637 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Customer Service Representative Permanent/part-time 15 hours Location: Parkdale & Stewart - Brockville, ON As a Customer Service Representative (Parkdale & Stewart - Brockville, ON), you are the face,...


  • Brockville, Canada Employment + Education Centre Full time

    GerrAudio Distribution is an established sales and distribution company of professional audio & communications equipment across Canada. The company’s headquarters is located on Development Drive in Brockville’s industrial park. **Customer Service Representative** **Permanent - Full Time** This position will work closely with the VP of Sales, VP of...


  • Brockville, Canada BMO Financial Group Full time

    1 Wall Street Brockville Ontario,K6V 7K4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...


  • Brockville, Canada Russell Hendrix Foodservice Equipment Full time

    Russell Hendrix is looking to add a **Bilingual Customer Service Representative** to join our **Strategic Accounts** team. You’ll be a vital part of the team, providing high level customer service to Russell Hendrix clients. This position requires superior telephone and communications skills. This position is ideal for an individual with vision, who prides...


  • Brockville, Canada Enterprise Holdings Full time

    The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CSR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a...


  • Brockville, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Brockville, Canada Havana Castle Cigars Full time

    Customer Service Representative (Retail Sales) Havana Castle Cigars Ottawa, ON, Canada Employment Type Part-Time Why Work Here? “Working at Havana Castle is like working from home!” Job Title: Sales Representative at Luxury Cigar Shop **Responsibilities**: - Provide excellent customer service to all customers, offering expert knowledge and...


  • Brockville, ON, Canada Wesco Full time

    As a Representative - Customer Service, you will respond to customer inquiries by telephone or e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service...


  • Brockville, Ontario, Canada McDougall Insurance and Financial Full time $37,000 - $42,000

    We are seeking a highly skilled Customer Service Representative to join our team in Brockville, ON. As a key member of our Commercial Lines division, you will work closely with Account Managers and Executives to deliver exceptional service to our clients.About UsMcDougall Insurance and Financial is the largest insurance brokerage in Eastern Ontario,...


  • Brockville, Canada Scotiabank Full time

    Requisition ID: 181434 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brockville/ Permanent/ Part-Time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...


  • Brockville, Canada Employment + Education Centre Full time

    PURPOSE: GerrAudio is searching for a competent Bilingual Inside Sales & Customer Service Representative to join the team in Brockville, Ontario. This position will work closely with the VP of Sales, VP of Marketing & Operations and internal sales and support teams to ensure all sales coordinating activities are executed in a timely and accurate manor. This...


  • Brockville, Canada YMCA of Eastern Ontario Full time

    **Job Posting** **_Membership Services Representative _** **_Brockville YMCA, Brockville, Ontario - ** **Employment Category**:Full-time, Permanent **Hours**:Flexible work schedule, including weekends and evenings **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the...


  • Brockville, Canada YMCA of Eastern Ontario Full time

    **Employment Category**:Full-time, Permanent **Hours**:Flexible work schedule, including weekends and evenings **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do including: - Group health and benefits plan - Paid vacation entitlements - Free YMCA Health &...


  • Brockville, Canada Employment + Education Centre Full time

    GerrAudio Distribution has serviced the Canadian professional audio market for over forty years. The company represents top tier audio and communications equipment manufactures based out of the UK, Europe and the USA, and provides first class sales support and after-sales service to its diverse customer base across Canada. GerrAudio’s customers include,...


  • Brockville, ON, Canada McDougall Insurance and Financial Full time €48,000 - €55,000

    Our growing team is looking for a Account Manager to join our Commercial Lines team in Brockville, Ontario!_ _McDougall Insurance is the largest insurance brokerage in Eastern Ontario, representing over 50 insurance companies giving us the ability to provide the best selection and rates to our clients. Over the years, the growth of our organization through...


  • Brockville, Canada Wesco Full time

    **Responsibilities**: - Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints. - Data entry, including processing purchase orders, tracking, and reporting. - Invoicing for customer accounts. - Research and resolve customer problems, acting as the customer liaison between other departments when...


  • Brockville, Canada YMCA of Eastern Ontario Full time

    _**Membership Services Representative **_ **YMCA of Eastern Ontario** **Brockville Branch** **Employment Category**: Part-time, permanent **Hours**: Flexible work schedule, including evenings and weekends **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we...


  • Brockville, Canada YMCA of Eastern Ontario Full time

    **Job Posting** **_Membership Services Representative _** **_YMCA of Eastern Ontario _** **Brockville Branch **Employment Category**:Part-time, permanent **Hours**:Flexible work schedule, including evenings and weekends **Compensation**:$16.55 per hour **Benefits and Perks**:We offer an array of total rewards to recognize loyalty, longevity, and passion...