Internal Relation Manager

2 weeks ago

Halifax, Canada Dalhousie Student Union Full time

Summary

DSAS is hiring an Internal Relations Manager for the term of May 1st, 2023 - April 30, 2024, or September 1st, 2023- April 30th, 2024. DSAS is an organization that advocates for students navigating academic and non-academic University policies and procedures. The Internal Manager is responsible for ensuring students receive the best representation possible. They manage the intake process for hundreds of cases per year (approximately 500 in 2020/21) and are primarily responsible for connecting students with advocates. This position requires detailed knowledge of the discipline and appeal system at Dalhousie and a strong desire to advocate for the rights of students. This position supports the External Manager in their duties and takes on complex and serious cases where time or advocating experience is critical.

**Fall/Winter Term Duties**

Case Management
- Manage case intake process;
- Respond to client requests for support and guide them through the intake process
- Ensure all necessary information is provided and organized in intake system
- Review individual cases for specific issues, and to respond to advocate questions
- Assign advocates in a timely manner; reassign or take on the case where necessary
- Manage and support advocates and the AI process;
- Ensure advocates have the required information and necessary support to be successful
- Support advocates who encounter difficulties and respond to advocates needs
- Work closely with Engagement Coordinator to manage mentorship of advocates and overall case load (both AIO and SDC)
- Effectively manage overall DSAS caseload both academic and non-academic
- Take cases where and when necessary
- Be prepared to take on many cases either because of advocate availability or because of time constraints
- Complex cases may require it

Case Advocacy
- Liaise with AIO’s, administrative support staff, Assistant Deans and Coordinator of Discipline and Appeals to manage case volumes, and identify and rectify issues in the process;
- Renegotiate case processes where appropriate;
- Record keeping
- Track intakes to know advocates being assigned, originating faculties and types of allegations
- Track case progression and timelines for case resolution
- Track outcomes of cases to identify problem faculties and types of allegations being investigated

External Advocacy
- Meet regularly with the Vice-Provost of Student Affairs to address systemic issues;
- Communicate with members of the University including (but not limited to): Vice Provost Student Services, Faculty Deans, AIOs, Student Conflict Office, Office of the Ombudsperson, Human Rights Equity and Harassment Office and Equity Services
- Serve as the liaison between the Service, the University, and the Ombudsperson;
- Meet regularly with the Ombudsperson to keep them apprised of systemic issues and ongoing cases of note;
Internal Duties
- Work with External Manager to organize and execute training (academic and non-academic) and deliver regular updates to all advocates
- Work with Policy Coordinator to ensure all university policies, relevant contacts and written precedents are easily accessible for advocates as well as to schedule office hours for advocates and the Executive
- Work with the Engagement Coordinator to ensure advocates receive opportunities to shadow both AIO and SDC cases and those advocates are supported when taking on their own cases
- Prepare an annual report concerning their duties to be submitted to the Executive Director External no later than April 30, 2024.

Qualifications and Skills:
Required:

- Current Schulich School of Law student;
- Current (or former) DSAS volunteer

Recommended:

- Excellent organizational skills;
- Proficient in the Microsoft suite including Outlook, One Drive, and Excel;
- Experience managing volunteers;
- Good client-relations skills;
- Demonstrated ability handling different types of cases (AIO, SDC, Academic Appeals, Residence, Student Code of Conduct, SVP);
- Strong communication skills;
- Ability to work independently;
- Self-motivated;
- Strong commitment to DSAS mandate;
- Demonstrated commitment to anti-oppressive practices.

Deadline for Application**:March 9th**
- Please note that DSAS abides by the Dalhousie Student Union’s equity hiring policy. We encourage applicants to self-identify in their cover letter if they are a member of a marginalized community. As outlined under the prohibited grounds for discrimination in the Nova Scotia Human Rights Act and the Canadian Human Rights Act, marginalized communities include African Nova Scotians and other racially visible people, Indigenous people, women, LGBTQ2S+ people, and people with disabiliti_

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