Airport Services Officer

1 week ago

Dorval, Canada Emirates Full time

1. JOB PURPOSE

Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation including effective co-ordination of all internal and external departments such as Handling Agents, caterers, other airlines, and various authorities at the airport, to ensure customers are provided with a high level of service. Manage and supervise staff on duty ensuring that the relevant areas of the operation are fully covered and assume responsibility for running of the Station during the absences of the Airport Services Manager.

2. JOB ACCOUNTABILITIES

1. Analyse anticipated operational problems such as overbookings, adverse weather conditions, delays, cancellation of flights, crew flight time limitations etc., undertaking necessary remedial action to ensure disruptions are minimised and the customer service levels are not impacted.

2. Ensure that Handling Agent, caterers and other service providers are fully briefed regarding Emirates’ requirements for the day’s operation including any special handling, and update this information as necessary in order to ensure a smooth operation and avoid unnecessary expenditure and inconvenience to our customers.

3. Control expenditure on damage baggage replacement and lost baggage claims. Delegate some of the baggage claims processing to the Supervisors/ASAs, to ensure all of the baggage services aspects are processed effectively and in a timely manner.

4. Assist the Airport Services Manager in preparing and maintaining the staff duty roster and in preparing the staff annual leave plan as necessary and ensure staffing levels are optimised.

5. Undertake various administrative duties delegated by Airport Services Manager including attending various meetings as directed and ensure Emirates interests/requirements are appropriately represented at such meetings.

6. Assist the ASM in Employee Regulation Programme and in conducting staff performance reviews in line with Performance Matters (i.e. setting staff’s objectives and development plan) and support, coach and guide staff members to ensure maintenance of customer service and other standards such as grooming.

7. Manage and administer all operational/supervisory activities on a shift basis and ensure appropriate control of processes related to document and information consolidation (revenue documents, cargo, handling reports etc) in order to safeguard revenues; operational data and avoid discrepancies.

8. Monitoring of all operational units (Customer Services, Ticket desk, Ramp and Lounge). Establish a regular reporting mechanism to ensure there is a timely and consistent monitoring of service delivery, across operations. Monitor KPI’s for service performance and ensure that these KPI’s are met consistently by each unit.

9. Under take projects from time to time as advised by the Airport Services Manager in relation to operational standards and procedures thereby improving efficiency and quality of service delivered at the station. Assist ASM in ERP (Emergency Response Planning) and other related tasks.

10. Ensure Passenger Service and Ground Operations Manual updates are communicated and adhered to, internally and by relevant service providers. Promote a continuously improving culture of safety, with open reporting of safety deficiencies, human factor issues and compliance with local laws to uphold the delivery of safe and secure operations.

3. MINIMUM KNOWLEDGE/EXPERIENCE/TRAINING/QUALIFICATIONS

Qualifications:
Minimum ‘A’ Level or equivalent (Higher Secondary School).

Must have completed relevant and recognised professional training courses in Customer Services and Ground Operations.

**Experience**:
Given the specific requirements at outstations, a minimum of 5 years’ experience is required in Airport. Customer handling / Operations including at least 3 years in a supervisory position.

Knowledge/Skills:
A working knowledge of Reservations/Fares and Ticketing, Departure Control Systems.

Knowledge of Dangerous Goods Regulations & Weight & Balance.

Knowledge of Baggage Tracing and Claims Handling.

Knowledge of Microsoft Word/ E-mail / Excel advantageous and local languages.

Fluency in spoken and written English and required local language.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dorval, QC H4Y 1H1: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Airport Services Officer

    2 weeks ago

    Dorval, Canada Emirates Full time

    1. JOB PURPOSE Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall...

  • Airport Services Officer

    2 weeks ago

    Dorval, Canada Emirates Full time

    1. JOB PURPOSE Ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall...

  • Airport Services Officer

    5 days ago

    Dorval, Quebec, Canada Emirates Full time

    1. JOB PURPOSEEnsure a safe, efficient, cost effective and timely airport operation so that Emirates' image, reputation and customer service levels are maintained and enhanced, as per the criteria set forth by the Company's commercial, safety and security policies, standards and procedures. Plan, organise and control all aspects of the overall operation...

  • Supervisor Airport Services

    1 week ago

    Dorval, Canada Emirates Full time

    1. JOB PURPOSE Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and...

  • Airport Services Manager

    1 week ago

    Dorval, Canada Emirates Full time

    1. JOB PURPOSE Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates’ image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures Ensure that appropriate action is taken for...

  • Supervisor, Airport Bagages Services

    2 weeks ago

    Dorval, Canada Air Transat Full time

    Company Description Air Transat is Canada's leading vacation carrier. It offers some sixty international destinations in over 25 countries in North America and Europe, as well as domestic and connecting flights within Canada. Each year, the airline carries some 5 million passengers. We work with respect, diversity and pride, and belong to one of the...

  • Airport Services Agent

    1 week ago

    Dorval, Canada Emirates Full time

    1. JOB PURPOSE Working under the direction of senior Airport Services colleagues, to represent Emirates and enhance customer service to both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the Company’s commercial, safety and security policies, standards and...

  • Office Assistant

    2 months ago

    Dorval, Canada SSP America Full time

    **_We are passionate about bringing cool, authentic restaurants t_**_o airports that represent a taste of place._** This role provides a positive first impression at our SSP Administrative offices (usually in the airport) for our guests; as well as telephone inquiries. This role will also provide administrative support to support teams within the...

  • Desktop Support Technician

    4 weeks ago

    Dorval, Canada ESP Global Services Full time

    **About the Job**: As the Desktop Support Technician in Montreal, QC Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS. **What will you...

  • Desktop Support Technician

    7 days ago

    Dorval, Canada ESP Global Services Full time

    **About the Job**: As the Desktop Support Technician in Montreal, QC Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS. **What will you...

  • Supervisor, Airport Operations

    2 months ago

    Dorval, Canada Air Transat Full time

    **Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...

  • Supervisor, Airport Operations

    3 hours ago

    Dorval, Canada Air Transat Full time

    **Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...

  • Cargo Technician

    2 months ago

    Dorval, Canada Cargo Airport Services Full time

    *English version will follows* Le poste de technicien du fret à l'aéroport de YUL est une poste syndiqué au Cargo Airport Service (CAS), qui est situé à l'aéroport. Les techniciens de fret sont responsables de la gestion de l'entreposage du fret, y compris la réception, la répartition et la mise en place du fret aérien, du courrier aérien et...

  • Cargo Technician

    3 weeks ago

    Dorval, Canada Cargo Airport Services Full time

    *English version will follows* Le poste de technicien du fret à l'aéroport de YUL est une poste syndiqué au Cargo Airport Service (CAS), qui est situé à l'aéroport Pierre Elliott Trudeau. Les techniciens de fret sont responsables de la gestion de l'entreposage du fret, y compris la réception, la répartition et la mise en place du fret aérien, du...

  • Airport Service Help Desk Specialist

    2 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport Amadeus/Altea CM DCS...

  • Airport Service Help Desk Specialist

    2 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport...

  • Airport Service Help Desk Specialist

    2 months ago

    Dorval, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope**: The Airport Service Help Desk Specialist provides 24/7, 365-day support to Airport...

  • Passenger Service Supervisor

    2 weeks ago

    Dorval, Canada Airport Terminal Services Canadian Company Full time

    Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45...

  • Cargo Technician

    5 days ago

    Dorval, Quebec, Canada Cargo Airport Services Full time

    *English version will follows*Le poste de technicien du fret à l'aéroport de YUL est une poste syndiqué au Cargo Airport Service (CAS), qui est situé à l'aéroport.Les techniciens de fret sont responsables de la gestion de l'entreposage du fret, y compris la réception, la répartition et la mise en place du fret aérien, du courrier aérien et d'autres...

  • Passenger Service Supervisor

    2 weeks ago

    Dorval, Canada Airport Terminal Services Canadian Company Full time

    Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45...