Sr. Business Systems Analyst to support the design and delivery of the new contact center replacement solution.

3 months ago


Vancouver British Columbia BB, British Columbia, Canada S.i. Systems Full time

Our client is looking for a Sr. Business Systems Analyst to support the design and delivery of the new contact center replacement solution.


1 year contract; hybrid model onsite in North Vancouver; 40hrs/week


Must Haves:

  • 5+ years as a Sr. Business Systems Analyst
  • Experience working on a contact center implementation project with enterprise/public sector
  • Leading business requirements and translating for technical teams


Nice to Have:

  • Experience with Genesys


Work under the direction of the digital team:

  • Function as a team lead for all digital initiatives for the project.
  • Support design and development of technical solutions for migration of 32 contact centres (7 LOBs) to new CCaaS solution to enable new CX capabilities.
  • Design and Code development
  • Facilitate, participate and design workshops for digital solution
  • Work coordination 3. Status reporting and project stakeholder management
  • Requirements, design, build and configuration and sustainment documents.
  • Status reports, budget reviews, technology risk and issues management
  • Resource forecasting, and planning.
  • Technology decision recommendations.
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