Account Manager
8 months ago
**Description**
The Account Manager is the primary relationship holder within assigned accounts. The Account Manager performs the sales function for major projects and ongoing IT services within the account.
**Responsibilities**
- Generate net-new client opportunities through various lead generating methods (supported by marketing)
- Further, entrench into existing accounts and increase the positioning of Outsource IT
- Ensure best possible pricing by interacting with Vendor programs
- Increase overall client satisfaction by ensuring proper focus and diligence on sales opportunities as well as responsiveness
- Investigate and write required client documentation ensuring client expectations are exceeded
- Initiate and perform net-new client introductions
- Perform routine visits with clients (annual or greater)
- Utilize sale support team (ISR/SA) for quotation preparation
- Attend and perform Vendor sales training and certifications as required
- Manage and maintain client information within a CRM system
- Manage and maintain client Service and Solutions Contract Agreement renewals
- Ensure that company service agreement and SLA's are successfully deployed and maintained for assigned accounts
- Handle escalated customer care items as required
- Provide exceptional end-to-end sales support to Outsource IT clients
**Job Benefits**
This role includes a competitive base pay as well as significant opportunities for both transactional and to **build recurring commissions**.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Work Location: In person
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